News and updates

Featured image for “Complaints at an all-time high – here’s what to do about them”
November 1, 2021

Complaints at an all-time high – here’s what to do about them

Featured image for “How to serve vulnerable customers”
November 1, 2021

How to serve vulnerable customers

Featured image for “One in five firms admit to using secret spy software”
November 1, 2021

One in five firms admit to using secret spy software

Featured image for “UK businesses have been slow to move back to the office says new poll”
November 1, 2021

UK businesses have been slow to move back to the office says new poll

Featured image for “Contact centre homeworking specialist Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality”
October 27, 2021

Contact centre homeworking specialist Sensée launches ‘The Sensée Forest’ with aim of achieving carbon neutrality

Featured image for “5 steps to AI success: leading contact centers to a Netflix-like customer experience”
September 3, 2021

5 steps to AI success: leading contact centers to a Netflix-like customer experience

Featured image for “Scottish firm continues expansion with new Cape Town operation”
September 2, 2021

Scottish firm continues expansion with new Cape Town operation

Featured image for “Business boost for Stranraer as new hub opening creates 100 jobs”
August 18, 2021

Business boost for Stranraer as new hub opening creates 100 jobs

Featured image for “Sensée Creates 500 New Work-from-Home Contact Centre Roles”
June 30, 2021

Sensée Creates 500 New Work-from-Home Contact Centre Roles

Featured image for “How to build a true customer first approach and prove it – MaxContact ebook”
June 28, 2021

How to build a true customer first approach and prove it – MaxContact ebook