Cardiff, UK, 14th April 2021.  Throughout lockdown, business leaders have debated the tricky issue of how best to engage and support their people while working from home.   However, according to a major new industry survey “The 2021 Contact Centre People Engagement Survey”, 81% of Agents/Advisers – and 56% of Directors/Managers – say that People Engagement in their Contact Centres is not …

South West Contact Centre Forum and Call North West are delighted to share the work of a highly successful collaboration, a unique opportunity to become informed and well-prepared for your teams to best manage mental health and wellbeing. Make sure you  and your teams are prepared for the ‘new norm’, feeling confident to deal with personal and employee wellbeing. 10 …

Reassured is now the largest life insurance broker in the UK.  Since forming in 2009 with just 4 members of staff we have sold more than 814,000 policies, have secured over 42,000 Excellent Trustpilot reviews and today employ over 650 people across the UK, including a thriving sales office in Sale, Greater Manchester. On Thursday 5th November Reassured won an impressive 3 …

Cardiff, UK, 28th July 2020.  According to a major new industry survey “What Will Your Contact Centre Be Like Post Lockdown?”, 77% of contact centres had 50% or more of their employees working from home during the current Covid-19 crisis with 62% stating that, if there was a second wave, they needed to understand how to do homeworking better.  Recognising …

We are pleased to announce that we have teamed up with Videcon, the UK’s leading developer, designer, and provider of safety & security solutions for businesses across the UK to offer members FREE back to work advice and health and safety suggestions in respect of Covid-19. For those of you considering installing temperature reading access control systems, check out Thermi-scan, a very …

Technology and remote-working decisions made by public and private sector organisations during the coronavirus lockdown should be revisited to maximise potential opportunities, now that more business premises are beginning to re-open. That’s the advice from award-winning cloud and managed services provider, FourNet, which has today published a new study that analyses what the ‘new normal’ will mean for organisations across Britain. FourNet – previously 4net Technologies – has examined how companies and public sector organisations have acted during the coronavirus lockdown and how they should prepare for …

These are odd and uncertain times, but amongst the uncertainty we’d love to share some good news. Unify Communications is a recipient of the 2020 Queen’s Award for Enterprise: Innovation.  Now in its 54th year, the Queen’s Awards for Enterprise are widely recognised as a highly valued mark of excellence – the highest UK Government accolade for a British business. Unify …

The Covid19 pandemic has impacted our industry and daily working lives. Call North West and South West Contact Centre Forum would like to invite you to join our industry leaders who will be sharing their strategies and best practice to effectively adapt, move forward and support everyone within your workforce community at this time.  We know that you are feeling the …

Mark Walton, Sensee While there aren’t many official rules that businesses must adhere to during the Coronavirus (Covid-19) crisis, there is plenty of helpful advice. On 11th March, for example, The Chartered Institute of Personnel Development issued a factsheet to help businesses support their operations and workforce https://www.cipd.co.uk/knowledge/fundamentals/emp-law/health-safety/coronavirus-factsheet.  In a section entitled “Develop flexible resourcing plans” the CIPD recommends developing “strategies …