Hammersmith, London. Home and hybrid working specialist Sensée has announced a three-year partnership with Treedom, a global web platform for planting trees and forests worldwide. The partnership is part of a broader Sensée programme to reduce the company’s carbon footprint and become the first 100% work-from-home business to achieve certification for carbon neutrality. Sensée, established 17 years ago and with no physical contact centres, already …

We’re in an era of effortless customer experience (CX), driven by brands like Netflix and Amazon, who have pushed CX to new heights. Consumers worldwide have grown accustomed to personalized and frictionless journeys, yet many are unaware that it is Artificial Intelligence (AI) raising the bar for this gold-standard customer experience.  Having a connected brand experience across the entire customer …

Ascensos has announced its expansion into South Africa with the opening of a new operation in Cape Town.  The leading customer service outsourcing firm, which is headquartered in Motherwell, employs over 3,000 colleagues and has expanded internationally since its 2013 launch, with its network of offices now spanning the Isle of Wight, Bucharest and Istanbul, as well as several bases …

A leading customer service provider has announced the opening of a new Stranraer base as part of a £1m investment which will see 100 jobs created in the local area over the next three months.   Ascensos, which is headquartered in Motherwell and currently employs 3,000 colleagues across its network of offices in the Isle of Wight, Glasgow, Bucharest and Istanbul, …

Sensée, the work-from-home specialist, is creating 500 new permanent and temporary positions to meet the growing demand for homeworking staff. The vacancies are for Customer Contact Advisors, Team Managers and back office staff to work for new and existing clients. Start dates are immediate. Applications from people of all backgrounds, levels of experience, gender and age are welcome. Contact centre experience …

Almost every organisation says they put customers first, but not all of them match words with action. Recent research found that 75% of customers will spend more to buy from a company that offers good customer experience (CX). In other words, customers know what good CX is and are prepared to pay for it. So how do you build and …

LEADING mid-market investor Palatine Private Equity has acquired a majority stake in Call North West member, FourNet, the award-winning digital transformation and customer experience specialists with clients including 10 Downing Street, the Cabinet Office, HM Treasury and the Bank of England. Headquartered in Manchester, and with offices in London and Burton-on-Trent, FourNet has annual revenues of £38m and employs more than 100 people. …

FourNet was today (Friday) named as one of the top 50 tech and telecoms companies to work for in the UK, and one of the top 100 companies in the North West of England.   Of the thousands of technology and telecoms companies across the UK, the privately-owned firm, which has offices in Manchester, Burton, and London, has been officially ranked as …

We are delighted to launch, in conjunction with TRUST, a 2 part programme which is designed specially to give contact centres the tools they need to best serve their vulnerable customer base. Call North West and SWCCF are collaborating with TRUST, a professional and exceptionally talented training provider whose experience and knowledge in this area of expertise are unrivalled to …

Wavenet’s unique ability to design powerful and bespoke solutions will enable DVLA to transform their Contact Centre and Customer Experience.