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News and updates

April 24, 2024

Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study

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April 17, 2024

Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout

March 22, 2024

Survey on Health at Work

Featured image for “Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond”
March 13, 2024

Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

Featured image for “Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform”
February 27, 2024

Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

January 4, 2024

Delighted with 3 MARCE Awards!

Featured image for “[ARTICLE] Making remote and hybrid working more inclusive: understanding disabled workers’ experiences.”
December 4, 2023

[ARTICLE] Making remote and hybrid working more inclusive: understanding disabled workers’ experiences.

Featured image for “𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝘀 𝗔𝗜 𝗮𝗻𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 – 𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲”
September 27, 2023

𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝘀 𝗔𝗜 𝗮𝗻𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 – 𝗔𝘀𝗰𝗲𝗻𝘀𝗼𝘀 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲

Featured image for “‘Forums on Tour’ delivers for call centre leaders at Verastar”
September 7, 2023

‘Forums on Tour’ delivers for call centre leaders at Verastar

Featured image for “Ascensos partners myConsole in BPO ESG first”
August 24, 2023

Ascensos partners myConsole in BPO ESG first

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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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