News and updates

Featured image for “Who are this year’s South West Contact Centre Awards finalists?”
May 6, 2026

Who are this year’s South West Contact Centre Awards finalists?

Featured image for “Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment”
May 5, 2026

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment

Featured image for “Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration”
April 24, 2026

Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration

Featured image for “Scotland Contact Centre Awards 2026 finalists announced”
March 4, 2026

Scotland Contact Centre Awards 2026 finalists announced

Featured image for “Scotland Contact Centre Awards will celebrate excellence across the industry”
January 13, 2026

Scotland Contact Centre Awards will celebrate excellence across the industry

Featured image for “HGS strengthens AI-driven customer experience delivery through partnership with NiCE”
November 24, 2025

HGS strengthens AI-driven customer experience delivery through partnership with NiCE

Featured image for “Northern Contact Centre Awards 2025: celebrating the best in the business”
October 29, 2025

Northern Contact Centre Awards 2025: celebrating the best in the business

Featured image for “Congratulations to our 2025 Northern Contact Centre Awards finalists!”
August 12, 2025

Congratulations to our 2025 Northern Contact Centre Awards finalists!

July 27, 2025

Subs, genes, bots, Danny Dyer and compliance

Featured image for “Scotland Contact Centre Forum officially launches in Edinburgh”
July 15, 2025

Scotland Contact Centre Forum officially launches in Edinburgh