News and updates

Featured image for “Congratulations to our 2025 Northern Contact Centre Awards finalists!”
August 12, 2025

Congratulations to our 2025 Northern Contact Centre Awards finalists!

July 27, 2025

Subs, genes, bots, Danny Dyer and compliance

Featured image for “Scotland Contact Centre Forum officially launches in Edinburgh”
July 15, 2025

Scotland Contact Centre Forum officially launches in Edinburgh

Featured image for “77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?”
September 4, 2024

77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?

Featured image for “Premier CX Elevates Video Offering with Launch of Hosting and Analytics”
May 28, 2024

Premier CX Elevates Video Offering with Launch of Hosting and Analytics

April 24, 2024

Tooling Up for Success: Route 101 Reveals MEP Hire’s Journey to Improved Hire Desk Efficiency in the Latest Case Study

Featured image for “Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout”
April 17, 2024

Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout

March 22, 2024

Survey on Health at Work

Featured image for “Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond”
March 13, 2024

Striking the Perfect Chord with Zendesk: Route 101 Empowers ACC Liverpool for Eurovision and Beyond

Featured image for “Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform”
February 27, 2024

Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform