User Groups

Upcoming Events

• Training & Coaching User Group - Wednesday, 25 February 2026 - 9:00 am - 10:00 am
• Team Leader User Group: Storytelling as a Leadership Tool - Friday, 27 February 2026 - 10:00 am - 11:00 am
• HR & Recruitment User Group: Salary & Employment Contracts - Wednesday, 11 March 2026 - 11:00 am - 12:00 pm
• Agent User Group - Spring brings new opportunities – Agent User Group will discuss the best Spring initiatives from around the UK - Tuesday, 24 March 2026 - 12:00 pm - 1:00 pm
• Team Leader User Group : Micro-Moments of Leadership - Thursday, 26 March 2026 - 10:00 am - 11:00 am
• Training & Coaching User Group - Thursday, 23 April 2026 - 9:00 am - 10:00 am
• Agents User Group - Tuesday, 28 April 2026 - 12:00 pm - 1:00 pm
• Team Leader User Group: Cognitive Load and Decision Fatigue - Thursday, 30 April 2026 - 10:00 am - 11:00 am
• Planning, Analysis & Insights User Group - Wednesday, 13 May 2026 - 10:00 am - 11:00 am
• Training & Coaching and Team Leader User Groups Joint Session - Thursday, 21 May 2026 - 9:00 am - 10:00 am
• Agents User Group - Tuesday, 26 May 2026 - 12:00 pm - 1:00 pm
• Training & Coaching User Group - Thursday, 18 June 2026 - 9:00 am - 10:00 am
• Agents User Group - Tuesday, 23 June 2026 - 12:00 pm - 1:00 pm
• HR & Recruitment User Group: Industry Innovations for contact centre employee engagement - Wednesday, 8 July 2026 - 11:00 am - 12:00 pm
• Training & Coaching User Group - Wednesday, 15 July 2026 - 9:00 am - 10:00 am
• Planning, Analysis & Insights User Group - Wednesday, 15 July 2026 - 10:00 am - 11:00 am
• Agent User Group - Tuesday, 21 July 2026 - 12:00 pm - 1:00 pm
• Agent User Group - Tuesday, 25 August 2026 - 12:00 pm - 1:00 pm
• Training & Coaching User Group - Thursday, 17 September 2026 - 9:00 am - 10:00 am
• Agent User Group - Tuesday, 29 September 2026 - 12:00 pm - 1:00 pm