BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.2.3.1//EN
TZID:Europe/London
X-WR-TIMEZONE:Europe/London
BEGIN:VEVENT
UID:55@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20241002T113000
DTEND;TZID=Europe/London:20241002T130000
DTSTAMP:20240821T131832Z
URL:https://contactcentreforum.co.uk/events-page/transformation-innovation
 -sig-3/
SUMMARY:Transformation & Innovation SIG
DESCRIPTION:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\
 n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\
 n\nTransformation &amp\; Innovation (T&amp\;I) Group\n2nd October 2024\, 1
 1:30 am - 1:00 pm\, Virtual Meeting\n\n\n\n\n\n\n\nZendesk CX Trends 2024 
 Report highlights that 60% of consumers see fast problem-solving as a key 
 indicator of excellent customer service. But\, how can you provide quick\,
  high-quality service? A well-structured knowledge base is a great startin
 g point.\n\n&nbsp\;\n\nJoin our upcoming T&amp\;I Group meeting where we'l
 l explore:\n\n 	The importance of a centralised knowledge base: Find out w
 hy it's crucial to future-proof your contact centre by turning data into s
 tructured information and actionable knowledge.\n 	Expert insights: Hear f
 rom guest speakers about key considerations\, challenges\, and success fac
 tors in deploying knowledge management systems.\n 	Best practices: Discove
 r strategies for empowering agents and enhancing self-service options.\n 	
 Laying the foundations for AI: Understand how to establish a robust\, cent
 ralised knowledge management system as the cornerstone for deploying AI-dr
 iven technologies.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
 \nFind out more and register today\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2024/03/Screenshot-2024-08-14-at-17.27.01.png
CATEGORIES:Transformation & Innovation SIG,User Groups,Webinars
END:VEVENT
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
DTSTART:20240331T020000
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
END:DAYLIGHT
END:VTIMEZONE
END:VCALENDAR