Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Newcomer of the Year
Highly Commended
Max Hayman EE LtdWinner
Hollie Woodhead NFU MutualSupport Person of the Year
Justin Whittle
Sykes Cottages Ltd
Sales Agent of the Year
Larrence Valentino
Simplisafe
Customer Service Agent of the Year
Tracey Myerscough
IAG Loyalty
Abbey Howarth
Complete Vehicle Support (part of Proximo Group)
Team Leader of the Year
Jamie Coggle
Plusnet Ltd
Jack McDermott
Teleperformancce
Trainer/Coach of the Year
Amy Lewis
NFU Mutual
Support Manager of the Year
Cameron Henriksen
Teleperformance
Contact Centre Manager of the Year
Mandy Bateman
Serco
Hero of the Year
Georgina Coleman-Bachmann
Proximo Group
Christine Brown
Sykes Cottages Ltd
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Best People Development
Learning & Development Team
Interact Contact Centres
Support Team of the Year
DWP - WFM Planning
Teleperformance
Frontline Team of the Year
Membership Servicing Team
IAG Loyalty
Best Special Initiatives
Best Outsourced Partnership
Foundever and The National Trust FoundeverDiversity & Inclusion
DWP TeleperformanceBest Transformation Programme
EverConnect FoundeverEffective Outsourced Improvement Initiative
Customer Success Team FoundeverBest Approach to Supporting Vulnerable Customers
Highly Commended
The Housing Ombudsman Campaign HGS UKWinner
Bolton Superfamily Vulnerability Teams EON NextContact Centre of the Year categories
Contact Centre of the Year
Foundever UK
Best Contact Centre Culture
Bolton Superfamily
EON Next