Congratulations to our 2025 winners!
Individual Category Winners
Newcomer of the Year
- Kyle Tranter Healix Health
- Daniel Ling Hargreaves Lansdown
Support Person of the Year
- Taylor Cainey Healix Health
- Kirsty Anderson Ageas
Sales Agent of the Year
- Tegan Burnell CRiS - Highly Commended
- Becky Strange Nisbets Ltd - Winner
Customer Service Agent of the Year
- Harry Urbonas Motability Operations Ltd - Highly Commended
- Philip Pullicino Hargreaves Lansdown - Winner
Team Leader of the Year
- Harry Coughlin Stannah Home Accessibility - Highly Commended
- Mike Ledbury Oak Furnitureland - Winner
Trainer/Coach of the Year
- Anna Jones Motability Operations Ltd
Contact Centre Manager of the Year
- Stevie Thorne Kohler Mira Ltd - Highly Commended
- Kate Lodite Computershare PLC - Winner
Hero of the Year
- Wayne Layton Computershare PLC
Team and Company Category Winners
Support Team of the Year
- Helpdesk Training & Development Team Hargreaves Lansdown
Frontline Team of the Year
- High Net Worth Underwriting NFU Mutual
Best People Development
- Pelican Business Services
Best Customer Engagement
- Ageas
Best People Engagement
- Nisbets Ltd
Best Special Initiatives
- Everconnect - Foundever - Winner Best Transformation Programme
- Pelican Business Services - Winner Diversity & Inclusion
- RAC & Concentrix - Winner Best Outsourced Partnership
- Motability Operations Ltd - Winner Greatest Impact of AI
- EverGPT - Foundever - Winner Greatest Impact of AI
Best Technology Partnership
Kellanova Foundever
Contact Centre of the Year Winners
Best Contact Centre Culture
Highly Commended
- Motability Operations
- JP Morgan Chase Contact Centre of the Year - Culture (Small)
- Nisbets Ltd Contact Centre of the Year - Culture (Medium)
- WPA Contact Centre of the Year - Culture (Large)
Contact Centre of the Year
- Foundever UK Contact Centre of the Year - Outsourced
- Kohler Mira Ltd Contact Centre of the Year (Small)
- RAC Contact Centre of the Year (Medium)
- Avon & Somerset Constabulary Contact Centre of the Year (Large)