Congratulations to our 2025 winners!

Individual Category Winners

Customer Service Agent of the Year

  • Harry Urbonas Motability Operations Ltd - Highly Commended
  • Philip Pullicino Hargreaves Lansdown - Winner

Sales Agent of the Year

  • Tegan Burnell CRiS - Highly Commended
  • Becky Strange Nisbets Ltd - Winner

Team Leader of the Year

  • Harry Coughlin Stannah Home Accessibility - Highly Commended
  • Mike Ledbury Oak Furnitureland - Winner

Support Person and Support Manager of the Year

Newcomer of the Year

  • Kyle Tranter Healix Health
  • Daniel Ling Hargreaves Lansdown

Hero of the Year

  • Wayne Layton Computershare PLC

Trainer/Coach of the Year

  • Anna Jones Motability Operations Ltd

Best Complaints Handler

Contact Centre Manager of the Year

  • Stevie Thorne Kohler Mira Ltd - Highly Commended
  • Kate Lodite Computershare PLC - Winner

Team and Company Category Winners

Support Team of the Year

  • Helpdesk Training & Development Team Hargreaves Lansdown

Frontline Team of the Year

  • High Net Worth Underwriting NFU Mutual

Best People Development

  • Pelican Business Services

Best People Engagement

  • Nisbets Ltd

Best Training Programme

Greatest Impact of AI

Best Customer Engagement

  • Ageas

Best Approach to Supporting Vulnerable Customers

Best Complaints Handling Team

Best Special Initiatives

  • Everconnect - Foundever - Winner Best Transformation Programme
  • Pelican Business Services - Winner Diversity & Inclusion
  • RAC & Concentrix - Winner Best Outsourced Partnership
  • Motability Operations Ltd - Winner Greatest Impact of AI
  • EverGPT - Foundever - Winner Greatest Impact of AI

Contact Centre of the Year Winners

Best Contact Centre Culture

Highly Commended
  • Motability Operations
Winners
  • JP Morgan Chase Contact Centre of the Year - Culture (Small)
  • Nisbets Ltd Contact Centre of the Year - Culture (Medium)
  • WPA Contact Centre of the Year - Culture (Large)

Contact Centre of the Year

  • Foundever UK Contact Centre of the Year - Outsourced
  • Kohler Mira Ltd Contact Centre of the Year (Small)
  • RAC Contact Centre of the Year (Medium)
  • Avon & Somerset Constabulary Contact Centre of the Year (Large)