Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Customer Service Agent of the Year
Highly Commended
Molly McGovern, Motability Operations Ltd
Winner
Caroline Elliot, Kwik Fit
Sales Agent of the Year
James Paterson, EE Ltd
Team Leader of the Year
Highly Commended
Anna Russell, Clear Business
Winner
Chloe Douglas, EE Ltd
Newcomer of the Year
Danyal Mahmood, Clear Business
Support Excellence of the Year
Support Person of the Year
Georgette Smith, NFU Mutual
Support Manager of the Year
Jaclyn Gilmour, Sky UK
Support Team of the Year
CSG Operations Enablement Team, Sky UK
Georgette Smith, NFU Mutual
Support Manager of the Year
Jaclyn Gilmour, Sky UK
Support Team of the Year
CSG Operations Enablement Team, Sky UK
Hero of the Year
Lauren Hitchen, NFU Mutual
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Engagement & Growth Excellence
People Development of the Year
Coaching Team, AXA Health
Customer Engagement of the Year
Customer Experience Team, Warmworks
Coaching Team, AXA Health
Customer Engagement of the Year
Customer Experience Team, Warmworks
Frontline Team of the Year
Highly Commended
Cancer Care Team, AXA Health
Winner
Remote Diagnosis/Triage Team, Scottish Water
Greatest Impact of AI
Customer Service Team, Scottish Power
Best Approach to Supporting Vulnerable Customers
Kura CS (Ltd)
Best Complaints Handling Team
In-house Complaints Handling Team of the Year
Customer Care & Experience Team, Kwik Fit
Outsourced Complaints Handling Team of the Year
Ascensos KFC Team, Ascensos & KFC
Best Special Initiatives
Best Technology Partnership
Resolution Excellence Team Clear Business
Mental Health in the Workplace
Edinburgh Centre Motability Operations Ltd
Best Transformation Programme
Systems Thinking Team AXA Health
Continuous Improvement Programme
Edinburgh Centre Motability Operations Ltd
Contact Centre of the Year categories
Contact Centre of the Year
EE Ltd
Contact Centre of the Year and Best Contact Centre Culture
Tesco
Best Contact Centre Culture
Motability Operations Ltd