Important information
Please note that virtual judging details including timetable and briefing for your finalists will be sent out shortly to all nominating managers.
Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Newcomer of the Year
| Danyal Mahmood | Clear Business |
| Stephen Harkins | Kwik Fit |
| Louise Winning | Motability Operations Ltd |
| Lauren Feron | Motability Operations Ltd |
Sales Agent of the Year
| James Paterson | EE Ltd |
| David Hunter | Clear Business |
Customer Service Agent of the Year
| Shanice McGuire | Kwik Fit |
| Caroline Elliot | Kwik Fit |
| Angela Campbell | Kwik Fit |
| Nicole Clifford | Motability Operations Ltd |
| Molly McGovern | Motability Operations Ltd |
| Denny Miller | Motability Operations Ltd |
Team Leader of the Year
| Chloe Douglas | EE Ltd |
| Anna Russell | Clear Business |
| Charlene Aitcheson | Motability Operations Ltd |
Support Excellence of the Year
| Georgette Smith | NFU Mutual (Support Person of Year Year) |
| Jaclyn Gilmour | Sky UK (Support Manager of the Year) |
| CSG Operations Enablement Team | Sky UK (Support Team of the Year) |
Hero of the Year
| Lauren Hitchen | NFU Mutual |
| Clare Haggarty | Clear Business |
| Shanice McGuire | Kwik Fit |
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Frontline Team of the Year
| Remote Diagnosis/Triage Team | Scottish Water |
| Cancer Care Team | AXA Health |
| Ascensos MOSS Team | Ascensos & MOSS |
Best Special Initiatives
| Customer Service Team | Scottish Power | Best Transformation Programme |
| Systems Thinking Team | AXA Health | Best Transformation Programme |
| Coaching Team | AXA Health | Best Training Programme |
| Motability Operations Ltd - Edinburgh | Motability Operations Ltd | Mental Health in the Workplace |
| Motability Operations Ltd - Edinburgh | Motability Operations Ltd | Continuous Improvement Programme |
| AXA Health | AXA Health | Outsourced Improvement Initiative |
| Coaching Team | AXA Health | Best People Development |
| Customer Experience Team | Warmworks | Customer Engagement |
| Customer Experience Team | Warmworks | People Engagement |
| Resolution Excellence Team | Clear Business | Best Technology Partnership |
Greatest Impact of AI
| Customer Service Team | Scottish Power |
| Service Innovation Team | AXA Health |
Best Approach to Supporting Vulnerable Customers
| Carla Gunn Motability Team | Kwik Fit |
| Kura CS (Ltd) | Kura CS (Ltd) |
Best Complaints Handling Team
| Customer Care & Experience Team | Kwik Fit |
| Customer Resolution Team | AXA Health |
| Ascensos KFC Team | Ascensos & KFC |
Contact Centre of the Year categories
Contact Centre of the Year
| Dundee Centre | EE Ltd | Contact Centre of the Year |
| Dundee Customer and Colleague Engagement Centre | Tesco | Contact Centre of the Year |
| Mutual Response Glasgow | NFU Mutual | Best Contact Centre Culture |
| Dundee Customer and Colleague Engagement Centre | Tesco | Best Contact Centre Culture |
| Edinburgh Centre | Motability Operations Ltd | Best Contact Centre Culture |
| Glasgow Centre | Kura CS (Ltd) | Best Contact Centre Culture |