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A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

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News and updates

Featured image for “Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment”
May 5, 2026

Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment

January 28, 2026

IRIS Audio AI

January 14, 2026

Kerv

November 25, 2025

ALPerformance

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November 24, 2025

HGS strengthens AI-driven customer experience delivery through partnership with NiCE

November 10, 2025

Best Complaints Handling Team

November 10, 2025

Best Complaints Handler

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October 29, 2025

Northern Contact Centre Awards 2025: celebrating the best in the business

October 14, 2025

Opus Technology

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August 12, 2025

Congratulations to our 2025 Northern Contact Centre Awards finalists!

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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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