Congratulations to the 2023 winners!

Individual Category Winners

Newcomer of the Year


Highly Commended

David Hunter - Verastar

Winner

Marika Kleina - IAG Loyalty

Support Person of the Year


Support Person of the Year Dan Smith - NFU Mutual
 
Support Manager of the Year Aleksandra Wisniewska - Verastar Ltd

Sales Agent of the Year


Kelly Tatlock - IAG Loyalty

Customer Service Agent of the Year


Alexander Thirlwell - NFU Mutual

Team Leader of the Year


Highly Commended

Nicole Morgan - BT

Winner

Lucy Venn - Ageas UK

Trainer/Coach of the Year


Evian Chiu - NFU Mutual

Support Manager of the Year


Contact Centre Manager of the Year


Highly Commended

Scott Hodges - RAC Motoring Services

Winner

Carinna McMillan - Verastar Ltd

Hero of the Year


Simon Scroxton - Shared Services Connected Ltd

Team and Company Category Winners

Best People Development


Support Team of the Year


Frontline Team of the Year


Floorwalker Team - IAG Loyalty

Best Customer Engagement


Best People Engagement


Best Special Initiatives


Best Technology Partnership


Best Outsourced Partnership


Greatest Impact of AI


Best Effective Outsourced Improvement Initiative


Contact Centre of the Year Winners

Best Contact Centre Culture


Contact Centre of the Year IN-HOUSE


Contact Centre of the Year OUTSOURCED