Congratulations to the 2023 winners!
Individual Category Winners
Customer Service Agent of the Year
| Alexander Thirlwell - NFU Mutual |
Sales Agent of the Year
| Kelly Tatlock - IAG Loyalty |
Team Leader of the Year
Highly Commended
| Nicole Morgan - BT |
Winner
| Lucy Venn - Ageas UK |
Support Person/Manager of the Year
| Support Person of the Year | Dan Smith - NFU Mutual |
| Support Manager of the Year | Aleksandra Wisniewska - Verastar Ltd |
Trainer/Coach of the Year
| Evian Chiu - NFU Mutual |
Newcomer of the Year
Highly Commended
| David Hunter - Verastar |
Winner
| Marika Kleina - IAG Loyalty |
Hero of the Year
| Simon Scroxton - Shared Services Connected Ltd |
Contact Centre Manager of the Year
Highly Commended
| Scott Hodges - RAC Motoring Services |
Winner
| Carinna McMillan - Verastar Ltd |
Team and Company Category Winners
Frontline Team of the Year
| Floorwalker Team - IAG Loyalty |
Best Recruitment & Retention Strategy
| Proximo Group |
Best People Development and People Engagement
Best People Engagement
Highly Commended
| Utilities & Telecoms Customer Care - Verastar Ltd |
Winner
| Edinburgh Management Team - Motability Operations Ltd |
Best People Development
| Motor & Personal Underwriting Dept - NFU Mutual |
Contact Centre of the Year Winners
Contact Centre of the Year
| Outsourced Contact Centre of the Year - Small | Foundever |
| Outsourced Contact Centre of the Year - Medium | Sensee & Bupa |
| Outsourced Contact Centre of the Year - Large | Interact Northwest Ltd |
| In-House Contact Centre of the Year - Small | Verastar Ltd |
| In-House Contact Centre of the Year - Medium | EE Ltd - Doncaster Centre |
| In-House Contact Centre of the Year - Large | Ageas UK |