C O N G R A T U L A T I O N S

to the 2023 finalists!

Individual Category Finalists

Support Manager of the Year


Customer Service Agent of the Year


IAG Loyalty Amanda Greenall
RAC Motoring Services Elizabeth Armiger
NFU Mutual Alexander Thirlwell
RAC Motoring Services Olivia Singleton

Sales Agent of the Year


IAG Loyalty Kelly Tatlock
RAC Motoring Services Andrew Ridley

Team Leader of the Year


Shared Services Connected Ltd Tony Carr
Sensee Jen Sutherland
BT Nicole Morgan
Sensee Ceri May
Ageas UK Lucy Venn

Support Person of the Year


NFU Mutual - York Dan Smith
Shared Services Connected Ltd David Bate
Ageas UK Josh Carr
Verastar Ltd Aleksandra Wisniewska

Trainer/Coach of the Year


NFU Mutual Evian Chiu
NFU Mutual Neil Luck

Newcomer of the Year


IAG Loyalty Marika Kleina
Verastar Ltd David Hunter
NFU Mutual Millie Whiteford

Hero of the Year


Shared Services Connected Ltd Simon Scroxton
IAG Loyalty Akeel Bhatti
Verastar Ltd Ben Dring
NFU Mutual Curtis Gray

Contact Centre Manager of the Year


Shared Services Connected Ltd Matthew Bowman
Verastar Ltd Carinna McMillan
RAC Motoring Services Scott Hodges
Ageas UK Kaylea Wheawall

Team and Company Category Finalists

Support Team of the Year


Best Transformation Programme


Best Customer Engagement


Mental Health & Wellbeing Award


Diversity & Inclusion


Best Training Programme


Best Hybrid Working Programme


Frontline Team of the Year


Plusnet PLC Provisioning Team 3
IAG Loyalty Floorwalker Team

Best Recruitment & Retention Strategy


Proximo Group
Motability Operations Edinburgh Recruitment Team

Best People Development and People Engagement


NFU Mutual Motor & Personal Underwriting Dept
Verastar Ltd Utilities & Telecoms Customer Care
NFU Mutual Motor & Personal Underwriting Dept
Motability Operations Edinburgh Management Team

Contact Centre of the Year Finalists

Contact Centre of the Year


EE Ltd
IAG Loyalty
Sensee & Bupa
Interact Northwest Ltd
Foundever
RAC Motoring Services
Ageas UK
Verastar Ltd

Contact Centre of the Year IN-HOUSE


Contact Centre of the Year OUTSOURCED