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to the 2023 finalists!
Individual Category Finalists
Customer Service Agent of the Year
| IAG Loyalty | Amanda Greenall |
| RAC Motoring Services | Elizabeth Armiger |
| NFU Mutual | Alexander Thirlwell |
| RAC Motoring Services | Olivia Singleton |
Sales Agent of the Year
| IAG Loyalty | Kelly Tatlock |
| RAC Motoring Services | Andrew Ridley |
Team Leader of the Year
| Shared Services Connected Ltd | Tony Carr |
| Sensee | Jen Sutherland |
| BT | Nicole Morgan |
| Sensee | Ceri May |
| Ageas UK | Lucy Venn |
Support Person of the Year
| NFU Mutual - York | Dan Smith |
| Shared Services Connected Ltd | David Bate |
| Ageas UK | Josh Carr |
| Verastar Ltd | Aleksandra Wisniewska |
Support Manager of the Year
Newcomer of the Year
| IAG Loyalty | Marika Kleina |
| Verastar Ltd | David Hunter |
| NFU Mutual | Millie Whiteford |
Hero of the Year
| Shared Services Connected Ltd | Simon Scroxton |
| IAG Loyalty | Akeel Bhatti |
| Verastar Ltd | Ben Dring |
| NFU Mutual | Curtis Gray |
Trainer/Coach of the Year
| NFU Mutual | Evian Chiu |
| NFU Mutual | Neil Luck |
Contact Centre Manager of the Year
| Shared Services Connected Ltd | Matthew Bowman |
| Verastar Ltd | Carinna McMillan |
| RAC Motoring Services | Scott Hodges |
| Ageas UK | Kaylea Wheawall |
Team and Company Category Finalists
Best People Development and People Engagement
| NFU Mutual | Motor & Personal Underwriting Dept |
| Verastar Ltd | Utilities & Telecoms Customer Care |
| NFU Mutual | Motor & Personal Underwriting Dept |
| Motability Operations | Edinburgh Management Team |
Special Initiatives 2024
Best People Development
Support Team of the Year
Frontline Team of the Year
| Plusnet PLC | Provisioning Team 3 |
| IAG Loyalty | Floorwalker Team |