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to the 2023 finalists!
Individual Category Finalists
Newcomer of the Year
| IAG Loyalty | Marika Kleina |
| Verastar Ltd | David Hunter |
| NFU Mutual | Millie Whiteford |
Support Person of the Year
| NFU Mutual - York | Dan Smith |
| Shared Services Connected Ltd | David Bate |
| Ageas UK | Josh Carr |
| Verastar Ltd | Aleksandra Wisniewska |
Sales Agent of the Year
| IAG Loyalty | Kelly Tatlock |
| RAC Motoring Services | Andrew Ridley |
Customer Service Agent of the Year
| IAG Loyalty | Amanda Greenall |
| RAC Motoring Services | Elizabeth Armiger |
| NFU Mutual | Alexander Thirlwell |
| RAC Motoring Services | Olivia Singleton |
Team Leader of the Year
| Shared Services Connected Ltd | Tony Carr |
| Sensee | Jen Sutherland |
| BT | Nicole Morgan |
| Sensee | Ceri May |
| Ageas UK | Lucy Venn |
Trainer/Coach of the Year
| NFU Mutual | Evian Chiu |
| NFU Mutual | Neil Luck |
Support Manager of the Year
Contact Centre Manager of the Year
| Shared Services Connected Ltd | Matthew Bowman |
| Verastar Ltd | Carinna McMillan |
| RAC Motoring Services | Scott Hodges |
| Ageas UK | Kaylea Wheawall |
Hero of the Year
| Shared Services Connected Ltd | Simon Scroxton |
| IAG Loyalty | Akeel Bhatti |
| Verastar Ltd | Ben Dring |
| NFU Mutual | Curtis Gray |
Team and Company Category Finalists
Best People Development
Support Team of the Year
Frontline & Support Teams of the Year
Frontline Team of the Year
| Plusnet PLC | Provisioning Team 3 |
| IAG Loyalty | Floorwalker Team |
Best People Development and People Engagement
| NFU Mutual | Motor & Personal Underwriting Dept |
| Verastar Ltd | Utilities & Telecoms Customer Care |
| NFU Mutual | Motor & Personal Underwriting Dept |
| Motability Operations | Edinburgh Management Team |
Best Customer Engagement
Best People Engagement
Best Special Initiatives
Best Hybrid Working Programme
Best Transformation Programme
Contact Centre of the Year Finalists
Best Contact Centre Culture
Contact Centre of the Year
| EE Ltd |
| IAG Loyalty |
| Sensee & Bupa |
| Interact Northwest Ltd |
| Foundever |
| RAC Motoring Services |
| Ageas UK |
| Verastar Ltd |