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to the 2023 finalists!
Individual Category Finalists
Newcomer of the Year
| IAG Loyalty | Marika Kleina |
| Verastar Ltd | David Hunter |
| NFU Mutual | Millie Whiteford |
Support Person of the Year
| NFU Mutual - York | Dan Smith |
| Shared Services Connected Ltd | David Bate |
| Ageas UK | Josh Carr |
| Verastar Ltd | Aleksandra Wisniewska |
Sales Agent of the Year
| IAG Loyalty | Kelly Tatlock |
| RAC Motoring Services | Andrew Ridley |
Customer Service Agent of the Year
| IAG Loyalty | Amanda Greenall |
| RAC Motoring Services | Elizabeth Armiger |
| NFU Mutual | Alexander Thirlwell |
| RAC Motoring Services | Olivia Singleton |
Best Complaints Handler
Team Leader of the Year
| Shared Services Connected Ltd | Tony Carr |
| Sensee | Jen Sutherland |
| BT | Nicole Morgan |
| Sensee | Ceri May |
| Ageas UK | Lucy Venn |
Trainer/Coach of the Year
| NFU Mutual | Evian Chiu |
| NFU Mutual | Neil Luck |
Support Manager of the Year
Contact Centre Manager of the Year
| Shared Services Connected Ltd | Matthew Bowman |
| Verastar Ltd | Carinna McMillan |
| RAC Motoring Services | Scott Hodges |
| Ageas UK | Kaylea Wheawall |
Hero of the Year
| Shared Services Connected Ltd | Simon Scroxton |
| IAG Loyalty | Akeel Bhatti |
| Verastar Ltd | Ben Dring |
| NFU Mutual | Curtis Gray |
Team and Company Category Finalists
Frontline & Support Teams of the Year
Best People Development and People Engagement
| NFU Mutual | Motor & Personal Underwriting Dept |
| Verastar Ltd | Utilities & Telecoms Customer Care |
| NFU Mutual | Motor & Personal Underwriting Dept |
| Motability Operations | Edinburgh Management Team |
Best Hybrid Working Programme
Best People Development
Best Transformation Programme
Diversity & Inclusion
Mental Health & Wellbeing Award
Best Recruitment & Retention Strategy
| Proximo Group | |
| Motability Operations | Edinburgh Recruitment Team |
Best Training Programme
Support Team of the Year
Contact Centre of the Year Finalists
Best Contact Centre Culture
Contact Centre of the Year
| EE Ltd |
| IAG Loyalty |
| Sensee & Bupa |
| Interact Northwest Ltd |
| Foundever |
| RAC Motoring Services |
| Ageas UK |
| Verastar Ltd |