Upcoming events for London Contact Centre Forum members
Event
Agent User Group
Tuesday, 27 October 2026
12:00 pm - 1:00 pm
Event
In-person
Team Leader User Group – Look beyond Average Handle Time to understand the wider metrics that influence customer experience, quality, and business performance
Thursday, 29 October 2026
10:00 am - 11:00 am
Event
In-person
Training & Coaching User Group – Training Under Pressure, Keeping Learning on Track
Tuesday, 10 November 2026
9:00 am - 10:00 am
Event
Agent User Group
Tuesday, 24 November 2026
12:00 pm - 1:00 pm
Event
In-person
Team Leader User Group – Supporting Employee Wellbeing and Preventing Burnout
Thursday, 26 November 2026
10:00 am - 11:00 am
Event
In-person
Training & Coaching User Group
Tuesday, 1 December 2026
9:00 am - 10:00 am
Event
Agent User Group
Tuesday, 8 December 2026
12:00 pm - 1:00 pm
Event
In-person
Operational Excellence 2027 – Challenges Workshop
Thursday, 10 December 2026
10:00 am - 1:00 pm
Event
In-person
Forum on Tour at Thatchers
Thursday, 18 February 2027
9:00 am - 12:45 pm
Event
In-person
Showcase UK Excellence
Thursday, 25 February 2027
10:00 am - 3:00 pm