BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.4.10//EN
TZID:Europe/London
X-WR-TIMEZONE:Europe/London
BEGIN:VEVENT
UID:283@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20261110T100000
DTEND;TZID=Europe/London:20261110T131500
DTSTAMP:20261016T122142Z
URL:https://contactcentreforum.co.uk/events-page/forum-on-tour-at-tesco-cc
 ec-dundee/
SUMMARY:Forum on Tour at Tesco CCEC\, Dundee
DESCRIPTION:Forum on Tour at Tesco CCEC\, Dundee\nTuesday 10 November 2026 
 | 10:00am – 1:15pm\nTesco Customer &amp\; Colleague Engagement Centre\, 
 Dundee\nStep Inside Tesco's Customer &amp\; Colleague Engagement Centre\nT
 he Scotland Contact Centre Forum (SCCF) is delighted to invite members to 
 our next Forum on Tour\, hosted by Tesco at its Customer &amp\; Colleague 
 Engagement Centre (CCEC) in Dundee.\n\nJoin us for an insightful and inter
 active morning as we go behind the scenes of one of the UK's most recognis
 able brands\, exploring how Tesco uses data to inform decision-making\, bu
 ilds its workplace culture and brings its customer and colleague engagemen
 t teams together.\n\nThis is a fantastic opportunity to hear directly from
  the people behind Tesco's operation\, exchange ideas with fellow contact 
 centre and CX professionals\, and take away practical insights to bring ba
 ck to your own organisation.\n\nWhat to expect:\n\n 	Insight to Action: Di
 scover how Tesco uses data to support decision-making and turn insights in
 to action.\n 	Our Culture &amp\; Meet the Teams: An interactive workshop e
 xploring Tesco's culture and an opportunity to hear directly from its team
 s.\n 	Peer Learning &amp\; Networking: Connect with fellow SCCF members\, 
 share experiences and discuss the challenges and opportunities facing toda
 y's contact centre industry.\n\nWhether you're interested in operational e
 xcellence\, people and culture\, or making better use of data\, this Forum
  on Tour promises valuable insights and meaningful conversations.\nEvent A
 genda\n\n\n\nTime\nSession\n\n\n10:00am\nRegistration\, refreshments and n
 etworking\n\n\n10:30am\nWelcome and introductions\n\n\n11:00am\nInsight to
  Action – How we use data to make decisions\n\n\n11:45am\nBreak\n\n\n12:
 00pm\nOur Culture &amp\; Meet the Teams – Interactive workshop\n\n\n1:00
 pm\nQ&amp\;A\n\n\n1:15pm\nClose\n\n\n\nVenue &amp\; Arrival Information\nT
 esco Customer &amp\; Colleague Engagement Centre (CCEC)\nDryburgh Industri
 al Estate\nDundee\nDD2 3TN\nArriving by Car\nComplimentary parking is avai
 lable on-site.\n\nOn arrival\, press the call button at the entrance barri
 er and a member of Tesco's security team will grant you access. A limited 
 number of visitor parking spaces are available at the front of the buildin
 g\, although attendees are welcome to use other available parking spaces.\
 n\nOnce parked\, press the entry button at the main entrance. A Tesco coll
 eague will meet you at reception\, issue your visitor pass and direct you 
 to the event space.\nArriving by Public Transport\nDundee is well connecte
 d by train and bus services.\n\nTaxis are available from the city's transp
 ort stations\, with fares to the centre estimated at approximately £12.\n
 \nThe Number 1 bus also stops close to the centre. You can view the route 
 and timetable here:\n\nhttps://www.xploredundee.com/services/TRDU/1\nBook 
 Your Place\nForum on Tour is about opening doors\, sharing knowledge and l
 earning from the experiences of others.\n\nDon't miss this opportunity to 
 visit Tesco's Dundee operation\, connect with Scotland's contact centre co
 mmunity and gain fresh perspectives on data\, culture and customer engagem
 ent.\n\nSecure your place today – we look forward to welcoming you!
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/08/CEC-outside-scaled.jpg
CATEGORIES:Add event to Homepage slider,Forums on Tour
LOCATION:Tesco CCEC\, Tesco CCEC\, Dryburgh Industrial Estate\, \, Dundee\,
  DD2 3TN\, United Kingdom
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Tesco CCEC\, Dryburgh Indus
 trial Estate\, \, Dundee\, DD2 3TN\, United Kingdom;X-APPLE-RADIUS=100;X-T
 ITLE=Tesco CCEC:geo:0,0
END:VEVENT
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:STANDARD
DTSTART:20261025T010000
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
END:STANDARD
END:VTIMEZONE
END:VCALENDAR