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BEGIN:VEVENT
UID:172@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260217T120000
DTEND;TZID=Europe/London:20260217T130000
DTSTAMP:20260217T121859Z
URL:https://contactcentreforum.co.uk/events-page/agent-user-group-6/
SUMMARY:Agent User Group - The customer of the future – a deep dive into 
 customer requirements & service provision
DESCRIPTION:Agent User Group: The Customer of the Future – A Deep Dive in
 to Customer Requirements &amp\; Service Provision\n\nJoin Group Chair Jane
  Thomas\, MD of the South West\, Northern &amp\; Scotland Contact Centre F
 orum\, for our next interactive session\n\nAs our industry continues to ev
 olve\, understanding the expectations of tomorrow’s customer is critical
 . This session will explore how agents can adapt\, develop and stay ahead 
 — with practical insight\, discussion and shared experience.\n\nDesigned
  to be collaborative\, relevant and empowering for frontline professionals
 .\n\nIf you’re an agent ready to strengthen your impact and future-proof
  your skills\, this is for you.
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2025/11/Forums_UG_HeadingImages_v3-5.jpg
CATEGORIES:Agents,User Groups
LOCATION:https://us02web.zoom.us/j/4418059725?omn=84002768020
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DTSTART:20251026T010000
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