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Engagement & Growth Excellence

admin Thursday, 23 April 2026

Best Complaints Handling Team

admin Monday, 10 November 2025

Best Approach to Supporting Vulnerable Customers

admin Wednesday, 19 February 2025

Best Effective Outsourced Improvement Initiative

admin Wednesday, 19 February 2025

Greatest Impact of AI

admin Wednesday, 19 February 2025

Best Outsourced Partnership

admin Wednesday, 19 February 2025

Best Technology Partnership

admin Wednesday, 19 February 2025

Frontline & Support Teams of the Year

admin Monday, 16 September 2024

Best People Engagement

admin Wednesday, 15 May 2024

Best Special Initiatives

admin Friday, 10 May 2024

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Recent Posts

  • South West Contact Centre Forum proud to support Samaritans
  • Who are this year’s South West Contact Centre Awards finalists?
  • Premier CX Partners with HiringBranch to Transform Contact Centre Agent Recruitment
  • Scotland Contact Centre Awards 2026 winners crowned at glittering Glasgow celebration
  • Scotland Contact Centre Awards 2026 finalists announced
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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