Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Customer Service Agent of the Year
| Highly Commended | Matthew Cullum | United Utilities |
| Winner | Louise Hollinger | Complete Vehicle Support (Part of Proximo Group) |
Support Person of the Year
| Winner | Victoria Saunders | BT Consumer |
| Winner | Rachel Smithson | Serco |
Team Leader of the Year
| Highly Commended | Helen Isherwood | United Utilities |
| Winner | Jane Miller | Complete Vehicle Support (Part of Proximo Group) |
| Winner | Isobel Burdett | Serco |
Newcomer of the Year
| Highly Commended | Jack Howe | Serco |
| Winner | Adam Harvey | NFU Mutual |
Hero of the Year
| Winner | Paul Tindle | EE Ltd |
| Winner | Izzy Richards | United Utilities |
Trainer/Coach of the Year
| Winner | Ashleigh Cadd | United Utilities |
| Winner | Damien Finley | G4S Employment Support Services |
Contact Centre Manager of the Year
| Winner | Jack Guest | Forge Holiday Group |
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Support Team of the Year
| Winner | People Team | HGS UK |
Frontline Team of the Year
| Winner | Enquiry Line | G4S Ltd |
Best Outsourced Partnership
| Winner | EASS Service Line | G4S Employment Support Services |
Greatest Impact of AI
| Winner | HGS UK |
Best Approach to Supporting Vulnerable Customers
| Winner | Customer Directorate | SP Electricity North West |
| Winner | Insurance Claims Team | Sensée Ltd |
Outstanding Contact Centre Initiatives
| Winner | BI & Insight Team | HGS UK | Outsourced Improvement Initiative |
| Winner | York Motor Claims | NFU Mutual | Best People Development |
| Winner | York Motor Claims | NFU Mutual | Best People Engagement |
| Winner | Proximo Group | Best Customer Engagement |
Contact Centre of the Year categories
Centre of Excellence
| Winner | Forge Holiday Group |
| Winner | HGS UK |
| Winner | E.ON Next - Bolton Superfamily |