Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Customer Service Agent of the Year
| Joji Blane | EE Ltd | Highly Commended |
| Hannah Moore | Motability Operations Ltd | Winner |
| Ellie Bentley | WPA Health Insurance | Winner |
Sales Agent of the Year
| Olivia Pawlowska | Mira Showers | Winner |
Team Leader of the Year
| Hayley Blaney | Computershare PLC | Winner |
Support Person and Support Manager of the Year
| Cam Richter | Mira Showers | Winner | Support Person of the Year |
| Ellie Ball | Oak Furnitureland | Winner | Support Manager of the Year |
Newcomer of the Year
| Charlie Radford | Motability Operations Ltd | Winner |
Hero of the Year
| Debbie Hamilton | Healix Health Services | Winner |
| Becky Craddock | Avon & Somerset Constabulary | Winner |
Trainer/Coach of the Year
| Maia Shermer | RAC | Winner |
Best Complaints Handler
| Grace Hibbard | Nisbets Ltd | Winner |
Contact Centre Manager of the Year
| Lydia Hawley | Computershare PLC | Winner |
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Support Team of the Year
| Customer Administration Team | Stannah Home Accessibility | Highly Commended |
| The HIVE | Motability Operations Ltd | Winner |
Frontline Team of the Year
| Cancer Care Team | AXA Health | Winner |
Best People Development
| Customer Centre | Oak Furnitureland | Winner |
Best People Engagement
| Pelican Business Services | Pelican Business Services | Winner |
Best Training Programme
| Customer Service Specialist Apprentice | JP Morgan Chase | Winner |
Greatest Impact of AI
| Sales Operations | RAC | Winner |
Best Customer Engagement
| Pelican Business Services | Winner |
Best Approach to Supporting Vulnerable Customers
| In Life Customer Services | Motability Operations Ltd | Winner |
Best Complaints Handling Team
| Complaints Team | Healix Health Services | Winner |
Best Special Initiatives
| Additional Support Credit Project | Utilita Energy | Winner | Best Transformation Programme |
| Systems Thinking Team | AXA Health | Winner | Best Transformation Programme |
| RAC | Winner | Best Business Improvement Strategy | |
| Utilita Energy & Call Centre International (CCI) | Winner | Best Outsourced Partnership | |
| Pathways Team | AXA Health | Winner | Best Outsourced Improvement Initiative |
Contact Centre of the Year categories
Contact Centre of the Year
| RAC | Winner | |
| WPA Health Insurance | Winner |
Best Contact Centre Culture
| WPA Health Insurance | Winner |