Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Newcomer of the Year
| Ella Gernonn | CRiS |
| Andy McGovern | Motability Operations Ltd |
| Kristina Costa | Motability Operations Ltd |
| Helen Makin | Healix Health |
| Tiffany Richardson | Healix Health |
| Kyle Tranter | Healix Health |
| Shazia Dookhan | RAC |
| Carmen Phillips | Computershare PLC |
| Harry Jones | Computershare PLC |
| Chase West | Computershare PLC |
| Megan Penny | WPA |
| Deeksha Sethi | JP Morgan Chase |
| Kirsty Anderson | Ageas |
| Daniel Ling | Hargreaves Lansdown |
Support Person of the Year
| Luke Davies | CRiS |
| Taylor Cainey | Healix Health |
| Victoria Coney | Computershare PLC |
| Paul Wise | Computershare PLC |
| Jake Harkness | Kohler Mira Ltd |
| Carl Graves | WPA |
| Amy Rowlands | WPA |
| Ben Harris | Oak Furnitureland |
| Amelia Wordley | Ageas |
Sales Agent of the Year
| Tegan Burnell | CRiS |
| Scott Sullivan | CRiS |
| Becky Strange | Nisbets Ltd |
| Christopher Richmond | Oak Furnitureland |
| Mat Bartlett | Hargreaves Lansdown |
| Julie Bartlett | Stannah Home Accessibility |
Customer Service Agent of the Year
| Natalie Morgan | Motability Operations Ltd |
| Harry Urbonas | Motability Operations Ltd |
| Liesl Oliver | Nisbets Ltd |
| Gemma Page | Nisbets Ltd |
| Tarryn Goodhall | Healix Health |
| Abigail Haapala | Healix Health |
| Lauren Streeting | Healix Health |
| Amisha Ashley | Computershare PLC |
| Casie Loveridge | Computershare PLC |
| Ben Sparey | Computershare PLC |
| Rochelle Puttock | Kohler Mira Ltd |
| Charlie Garwood | Kohler Mira Ltd |
| Ellie Bentley | WPA |
| Emily Jeffrey | WPA |
| Gareth Toye | Motability Operations Ltd |
| Alexandra Clayton | JP Morgan Chase |
| Sean Roberts | Ageas |
| Liv Pellow | Ageas |
| Philip Pullicino | Hargreaves Lansdown |
Team Leader of the Year
| Ellen McElhatton | NFU Mutual |
| Jay Preece | CRiS |
| Katherine Brown | RAC |
| Georgia Millett | Healix Health |
| Hayley Blaney | Computershare PLC |
| Sharon Parker | Computershare PLC |
| Eve Rendall | Computershare PLC |
| Calum Macleod | Kohler Mira Ltd |
| Mike Ledbury | Oak Furnitureland |
| Hayley Oldring | JP Morgan Chase |
| Diane Durand | JP Morgan Chase |
| Tracey Jones | EE Ltd |
| Christopher Parkhouse | Hargreaves Lansdown |
| Harry Coughlin | Stannah Home Accessibility |
Trainer/Coach of the Year
| Jakob Laux | NFU Mutual |
| Maisie Thomas | Nisbets Ltd |
| Mandy Warren | Computershare PLC |
| Anna Jones | Motability Operations Ltd |
| Ian Dunscombe | Motability Operations Ltd |
Contact Centre Manager of the Year
| Ashley Pearce | Computershare PLC |
| Kate Lodite | Computershare PLC |
| Stevie Thorne | Kohler Mira Ltd |
| Zoe Burne | WPA |
| Matt Streatfield | Hargreaves Lansdown |
Hero of the Year
| Karlise Jeffery | Motability Operations Ltd |
| Adam Hayne | NFU Mutual |
| Alison Vaughan | Healix Health |
| Katy Edwards | Healix Health |
| Antonio Ricci | NFU Mutual |
| Luigi Cole | Computershare PLC |
| Wayne Layton | Computershare PLC |
| Frances Rigby | WPA |
| Jody Hardy | Hargreaves Lansdown |
| Ryan Gold | Motability Operations Ltd |
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Best People Development
| Advisor Steps Programme | Healix Health |
| Contact Centre | Pelican Business Services |
| Krisztian Feje & Harry Coughlin | Stannah Home Accessibility |
Support Team of the Year
| Operational Planning & Reporting | Ageas |
| HR Team | Foundever |
| Helpdesk Training & Development Team | Hargreaves Lansdown |
Frontline Team of the Year
| Rada | Kohler Mira Ltd |
| High Net Worth Underwriting | NFU Mutual |
| Pensions Helpdesk | Hargreaves Lansdown |
| Account Managers | Hargreaves Lansdown |
Best Customer Engagement
| Motor Claims Dept | NFU Mutual |
| Contact Centre | Pelican Business Services |
| Customer Service Team | Oak Furnitureland |
| Contact Centre | Ageas |
Best People Engagement
| Contact Centre | Nisbets Ltd |
| Motor Claims Dept | NFU Mutual |
| Contact Centre | Motability Operations Ltd |
| Contact Centre | Pelican Business Services |
| Foundever | Foundever UK |
Best Special Initiatives
| Mental Health in the Workplace | Pelican Business Services |
| Best Transformation Programme | Healix Health |
| Best Transformation Programme | Foundever |
| Diversity & Inclusion | Pelican Business Services |
| Outsourced Improvement Initiative | Foundever |
| Greatest Impact of AI | Motability Operations Ltd |
| Greatest Impact of AI | Foundever |
| Best Outsourced Partnership | RAC & Concentrix |
Best Technology Partnership
| CRiS & VIN CHIP | CRiS |
| Kellanova | Foundever |
| Recruitment Team | Foundever |
Contact Centre of the Year categories
Contact Centre of the Year
| Sales Operations | RAC |
| A&S Constabulary CC/Control Room | Avon & Somerset Constabulary |
| Contact Centre | Kohler Mira Ltd |
| Merchant Services Solution Centre | JP Morgan Chase |
| Truro Contact Centre | EE Ltd |
| Foundever UK - Exeter | Foundever UK |
Best Contact Centre Culture
| Sales Operations | RAC |
| Contact Centre | Nisbets Ltd |
| George Chandler/Rob Dunn/Brenda Nell/Sam Roberts | Motability Operations |
| Contact Centre | Pelican Business Services |
| WPA Helpdesk | WPA |
| Merchant Services Solution Centre | JP Morgan Chase |
| Foundever | Foundever UK |
Important information
Judging details will be sent out to the main contacts for each organisation very shortly. Due to the overwhelming response this year we have arranged a further day of teams panel judging. Judging will take place on 19, 20, 21, and 22 May 2025.
For Contact Centre of the Year and Contact Centre of the Year - Culture finalists, separate details regarding site visits will be sent out shortly. These visits are planned for 27, 28, 29, and 30 May.