Individual categories
The individual category gives you the opportunity to recognise those individuals in the business who have made a real difference.
Newcomer of the Year
| Ella Gernonn | CRiS |
| Andy McGovern | Motability Operations Ltd |
| Kristina Costa | Motability Operations Ltd |
| Helen Makin | Healix Health |
| Tiffany Richardson | Healix Health |
| Kyle Tranter | Healix Health |
| Shazia Dookhan | RAC |
| Carmen Phillips | Computershare PLC |
| Harry Jones | Computershare PLC |
| Chase West | Computershare PLC |
| Megan Penny | WPA |
| Deeksha Sethi | JP Morgan Chase |
| Kirsty Anderson | Ageas |
| Daniel Ling | Hargreaves Lansdown |
Support Person of the Year
| Luke Davies | CRiS |
| Taylor Cainey | Healix Health |
| Victoria Coney | Computershare PLC |
| Paul Wise | Computershare PLC |
| Jake Harkness | Kohler Mira Ltd |
| Carl Graves | WPA |
| Amy Rowlands | WPA |
| Ben Harris | Oak Furnitureland |
| Amelia Wordley | Ageas |
Sales Agent of the Year
| Tegan Burnell | CRiS |
| Scott Sullivan | CRiS |
| Becky Strange | Nisbets Ltd |
| Christopher Richmond | Oak Furnitureland |
| Mat Bartlett | Hargreaves Lansdown |
| Julie Bartlett | Stannah Home Accessibility |
Customer Service Agent of the Year
| Natalie Morgan | Motability Operations Ltd |
| Harry Urbonas | Motability Operations Ltd |
| Liesl Oliver | Nisbets Ltd |
| Gemma Page | Nisbets Ltd |
| Tarryn Goodhall | Healix Health |
| Abigail Haapala | Healix Health |
| Lauren Streeting | Healix Health |
| Amisha Ashley | Computershare PLC |
| Casie Loveridge | Computershare PLC |
| Ben Sparey | Computershare PLC |
| Rochelle Puttock | Kohler Mira Ltd |
| Charlie Garwood | Kohler Mira Ltd |
| Ellie Bentley | WPA |
| Emily Jeffrey | WPA |
| Gareth Toye | Motability Operations Ltd |
| Alexandra Clayton | JP Morgan Chase |
| Sean Roberts | Ageas |
| Liv Pellow | Ageas |
| Philip Pullicino | Hargreaves Lansdown |
Best Complaints Handler
Team Leader of the Year
| Ellen McElhatton | NFU Mutual |
| Jay Preece | CRiS |
| Katherine Brown | RAC |
| Georgia Millett | Healix Health |
| Hayley Blaney | Computershare PLC |
| Sharon Parker | Computershare PLC |
| Eve Rendall | Computershare PLC |
| Calum Macleod | Kohler Mira Ltd |
| Mike Ledbury | Oak Furnitureland |
| Hayley Oldring | JP Morgan Chase |
| Diane Durand | JP Morgan Chase |
| Tracey Jones | EE Ltd |
| Christopher Parkhouse | Hargreaves Lansdown |
| Harry Coughlin | Stannah Home Accessibility |
Trainer/Coach of the Year
| Jakob Laux | NFU Mutual |
| Maisie Thomas | Nisbets Ltd |
| Mandy Warren | Computershare PLC |
| Anna Jones | Motability Operations Ltd |
| Ian Dunscombe | Motability Operations Ltd |
Support Manager of the Year
Contact Centre Manager of the Year
| Ashley Pearce | Computershare PLC |
| Kate Lodite | Computershare PLC |
| Stevie Thorne | Kohler Mira Ltd |
| Zoe Burne | WPA |
| Matt Streatfield | Hargreaves Lansdown |
Hero of the Year
| Karlise Jeffery | Motability Operations Ltd |
| Adam Hayne | NFU Mutual |
| Alison Vaughan | Healix Health |
| Katy Edwards | Healix Health |
| Antonio Ricci | NFU Mutual |
| Luigi Cole | Computershare PLC |
| Wayne Layton | Computershare PLC |
| Frances Rigby | WPA |
| Jody Hardy | Hargreaves Lansdown |
| Ryan Gold | Motability Operations Ltd |
Team and company categories
Companies are made up of outstanding teams. Take this opportunity to celebrate the teams throughout the business.
Best People Development
| Advisor Steps Programme | Healix Health |
| Contact Centre | Pelican Business Services |
| Krisztian Feje & Harry Coughlin | Stannah Home Accessibility |
Support Team of the Year
| Operational Planning & Reporting | Ageas |
| HR Team | Foundever |
| Helpdesk Training & Development Team | Hargreaves Lansdown |
Frontline Team of the Year
| Rada | Kohler Mira Ltd |
| High Net Worth Underwriting | NFU Mutual |
| Pensions Helpdesk | Hargreaves Lansdown |
| Account Managers | Hargreaves Lansdown |
Best Customer Engagement
| Motor Claims Dept | NFU Mutual |
| Contact Centre | Pelican Business Services |
| Customer Service Team | Oak Furnitureland |
| Contact Centre | Ageas |
Best People Engagement
| Contact Centre | Nisbets Ltd |
| Motor Claims Dept | NFU Mutual |
| Contact Centre | Motability Operations Ltd |
| Contact Centre | Pelican Business Services |
| Foundever | Foundever UK |
Best Special Initiatives
| Mental Health in the Workplace | Pelican Business Services |
| Best Transformation Programme | Healix Health |
| Best Transformation Programme | Foundever |
| Diversity & Inclusion | Pelican Business Services |
| Outsourced Improvement Initiative | Foundever |
| Greatest Impact of AI | Motability Operations Ltd |
| Greatest Impact of AI | Foundever |
| Best Outsourced Partnership | RAC & Concentrix |
Best Technology Partnership
| CRiS & VIN CHIP | CRiS |
| Kellanova | Foundever |
| Recruitment Team | Foundever |
Best Outsourced Partnership
Greatest Impact of AI
Best Effective Outsourced Improvement Initiative
Best Approach to Supporting Vulnerable Customers
Best Complaints Handling Team
Contact Centre of the Year categories
Best Contact Centre Culture
| Sales Operations | RAC |
| Contact Centre | Nisbets Ltd |
| George Chandler/Rob Dunn/Brenda Nell/Sam Roberts | Motability Operations |
| Contact Centre | Pelican Business Services |
| WPA Helpdesk | WPA |
| Merchant Services Solution Centre | JP Morgan Chase |
| Foundever | Foundever UK |
Contact Centre of the Year – Outsourced
Contact Centre of the Year – In-house
Important information
Judging details will be sent out to the main contacts for each organisation very shortly. Due to the overwhelming response this year we have arranged a further day of teams panel judging. Judging will take place on 19, 20, 21, and 22 May 2025.
For Contact Centre of the Year and Contact Centre of the Year - Culture finalists, separate details regarding site visits will be sent out shortly. These visits are planned for 27, 28, 29, and 30 May.