C O N G R A T U L A T I O N S

to the 2024 finalists!

Individual Category Finalists

Customer Service Agent of the Year


NFU Mutual Jakob Laux
Direct Online Services Ltd Grace Taylor
Nisbets PLC Kelly Ford
Stannah Lift Services Jayne Crewe
Motability Operations Ltd Sharon Bennett
KBR Harry Humphries
Edyn Group Ltd Sabrina Giunta
Healix Health Services Ruvarashe Tafireyi
Stannah Lift Services Donna Hyde
Motability Operations Ltd Josie Longthorne
NFU Mutual Suzanne Firth
Motability Operations Ltd Bradley Kendell
Kohler Mira Ltd Derrill Birchall
Kohler Mira Ltd Anouska Perrins
Ageas Jacob Fielding
RAC Joe Dorsett

Sales Agent of the Year


Nisbets PLC Maisie Thomas
Edyn Group ltd Isabel Bullock
Stannah Lift Services Inci Mustafa

Team Leader of the Year


Direct Online Services Ltd Beccy Ashmore
KBR Sian Jones
Edyn Group Ltd Lewis Large
Healix Health Services Jack Bailey
Healix Health Services Connie Brooks
Utilita Energy Ltd Jessica Emmett
Stannah Home Accessibility Kyle Casselton
Kohler Mira Ltd Rachael Woodward
Ageas UK Claire Kirby
RAC Michelle Hartry

Support Person of the Year


NFU Mutual Laura Wood
Kohler Mira Ltd Rochelle Puttock
Direct Online Services Ltd Beth Ibbotson
NFU Mutual Joe Griffiths
Avon and Somerset Police Steve Reid
KBR Katie Hyland
Healix Health Services Samuel Marshall
Kohler Mira Ltd Calum Macleod
Ageas UK James Smith
Kohler Mira Ltd Anouska Perrins

Support Manager of the Year


KBR Joanna Joyce
Pelican Business Services Joe Henderson
Utilita Energy Ltd Lenard Smith
Stannah Lift Services Andy Morton
Stannah Home Accessibility Jennette Carder
Silvey Fleet Lauren Marks
   

Newcomer of the Year


Edyn Group Ltd Jordan Lindsay
Healix Health Services Lauren Streeting
Nisbets PLC Sammy Jo Watson
KBR Paige Chant
Edyn Group Ltd Mikhail Rajendram
NFU Mutual Eloise Pugh
Motability Operations Ltd Elsie Gowans
Healix Health Services Megan Fitzgerald
Motability Operations Ltd Harry Urbonas
Healix Health Services Ellie Ovens
Edyn Group Ltd Ben Sanders
Contact Web Mike Foley
Kohler Mira Ltd Lacey-Mae Williams
Motability Operations Ltd Harry Ollis

Hero of the Year


NFU Mutual Daniel Smith
Motability Operations Ltd Gary Hiscox
Direct Online Services Ltd Christine Wellington
NFU Mutual Jake Peard
Edyn Group Ltd Susanna Pestell
Motability Operations Ltd John Jackson
Edyn Group Ltd July Macessi
Ageas UK Julie Barnard
Motability Operations Ltd Adele Green
Contact Web Penny Downs
Kohler Mira Ltd Luca Stephens
RAC Kennedi Stevens

Trainer/Coach of the Year


NFU Mutual Michael MacCallam
RAC Jordan White
NFU Mutual Jodie Whitley
KBR Cheryl Pound
Edyn Group Ltd Ella Eastham-Wood
Healix Health Services Samantha Sayell
Foundever Paul Bryant
RAC David Coombes
RAC Connor Found

Contact Centre Manager of the Year


EE Ltd Ben Lisney
Utilita Energy ltd Joe Russell
Contact Web Kirsty Taylor
Silvey Fleet Dena Mann

Team and Company Category Finalists

Best People Development and People Engagement


NFU Mutual Motor & Personal Underwriting Dept
Pelican Business Services Contact Services

Special Initiatives 2024


Mental Health in the Workplace  Pelican Business Services
Best Recruitment & Retention Motability Operations
Best Transformation Programme NFU Mutual
Diversity & Inclusion  Pelican Business Services
Best Training Programme  Ageas UK

Support Team of the Year


NFU Mutual Motor Claims Senior Technicians
KBR Training & Support Services (TSS)
Pelican Business Services People Team
Ageas UK Operational Planning Speech

Frontline Team of the Year


NFU Mutual Motor Claims Dept
EE Ltd Plymouth Customer Assist Team
KBR DWP Team
Edyn Group Ltd Sales & Enquiry Team
Pelican Business Services Social Policy Team
Utilita Energy Ltd Complaints Team
Hargreaves Lansdown Account Managers

Best Customer Engagement


Nisbets PLC Contact Centre
Pelican Business Services Contact Centre
Oak Furnitureland Customer Services Team
Motability Operations Ltd Danielle Brown & Shannon Horton

Contact Centre of the Year Finalists

Contact Centre of the Year


NFU Mutual
Edyn Group Ltd
Pelican Business Services
Stannah Home Accessibility
Motability Operations Ltd
Contact Web
RAC
Foundever