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to the 2024 finalists!
Individual Category Finalists
Newcomer of the Year
Edyn Group Ltd | Jordan Lindsay |
Healix Health Services | Lauren Streeting |
Nisbets PLC | Sammy Jo Watson |
KBR | Paige Chant |
Edyn Group Ltd | Mikhail Rajendram |
NFU Mutual | Eloise Pugh |
Motability Operations Ltd | Elsie Gowans |
Healix Health Services | Megan Fitzgerald |
Motability Operations Ltd | Harry Urbonas |
Healix Health Services | Ellie Ovens |
Edyn Group Ltd | Ben Sanders |
Contact Web | Mike Foley |
Kohler Mira Ltd | Lacey-Mae Williams |
Motability Operations Ltd | Harry Ollis |
Support Person of the Year
NFU Mutual | Laura Wood |
Kohler Mira Ltd | Rochelle Puttock |
Direct Online Services Ltd | Beth Ibbotson |
NFU Mutual | Joe Griffiths |
Avon and Somerset Police | Steve Reid |
KBR | Katie Hyland |
Healix Health Services | Samuel Marshall |
Kohler Mira Ltd | Calum Macleod |
Ageas UK | James Smith |
Kohler Mira Ltd | Anouska Perrins |
Sales Agent of the Year
Nisbets PLC | Maisie Thomas |
Edyn Group ltd | Isabel Bullock |
Stannah Lift Services | Inci Mustafa |
Customer Service Agent of the Year
NFU Mutual | Jakob Laux |
Direct Online Services Ltd | Grace Taylor |
Nisbets PLC | Kelly Ford |
Stannah Lift Services | Jayne Crewe |
Motability Operations Ltd | Sharon Bennett |
KBR | Harry Humphries |
Edyn Group Ltd | Sabrina Giunta |
Healix Health Services | Ruvarashe Tafireyi |
Stannah Lift Services | Donna Hyde |
Motability Operations Ltd | Josie Longthorne |
NFU Mutual | Suzanne Firth |
Motability Operations Ltd | Bradley Kendell |
Kohler Mira Ltd | Derrill Birchall |
Kohler Mira Ltd | Anouska Perrins |
Ageas | Jacob Fielding |
RAC | Joe Dorsett |
Team Leader of the Year
Direct Online Services Ltd | Beccy Ashmore |
KBR | Sian Jones |
Edyn Group Ltd | Lewis Large |
Healix Health Services | Jack Bailey |
Healix Health Services | Connie Brooks |
Utilita Energy Ltd | Jessica Emmett |
Stannah Home Accessibility | Kyle Casselton |
Kohler Mira Ltd | Rachael Woodward |
Ageas UK | Claire Kirby |
RAC | Michelle Hartry |
Trainer/Coach of the Year
NFU Mutual | Michael MacCallam |
RAC | Jordan White |
NFU Mutual | Jodie Whitley |
KBR | Cheryl Pound |
Edyn Group Ltd | Ella Eastham-Wood |
Healix Health Services | Samantha Sayell |
Foundever | Paul Bryant |
RAC | David Coombes |
RAC | Connor Found |
Support Manager of the Year
KBR | Joanna Joyce |
Pelican Business Services | Joe Henderson |
Utilita Energy Ltd | Lenard Smith |
Stannah Lift Services | Andy Morton |
Stannah Home Accessibility | Jennette Carder |
Silvey Fleet | Lauren Marks |
Contact Centre Manager of the Year
EE Ltd | Ben Lisney |
Utilita Energy ltd | Joe Russell |
Contact Web | Kirsty Taylor |
Silvey Fleet | Dena Mann |
Hero of the Year
NFU Mutual | Daniel Smith |
Motability Operations Ltd | Gary Hiscox |
Direct Online Services Ltd | Christine Wellington |
NFU Mutual | Jake Peard |
Edyn Group Ltd | Susanna Pestell |
Motability Operations Ltd | John Jackson |
Edyn Group Ltd | July Macessi |
Ageas UK | Julie Barnard |
Motability Operations Ltd | Adele Green |
Contact Web | Penny Downs |
Kohler Mira Ltd | Luca Stephens |
RAC | Kennedi Stevens |
Team and Company Category Finalists
Best People Development
Support Team of the Year
NFU Mutual | Motor Claims Senior Technicians |
KBR | Training & Support Services (TSS) |
Pelican Business Services | People Team |
Ageas UK | Operational Planning Speech |
Frontline Team of the Year
NFU Mutual | Motor Claims Dept |
EE Ltd | Plymouth Customer Assist Team |
KBR | DWP Team |
Edyn Group Ltd | Sales & Enquiry Team |
Pelican Business Services | Social Policy Team |
Utilita Energy Ltd | Complaints Team |
Hargreaves Lansdown | Account Managers |
Best Customer Engagement
Nisbets PLC | Contact Centre |
Pelican Business Services | Contact Centre |
Oak Furnitureland | Customer Services Team |
Motability Operations Ltd | Danielle Brown & Shannon Horton |
Best People Engagement
Best Special Initiatives
Mental Health in the Workplace | Pelican Business Services |
Best Recruitment & Retention | Motability Operations |
Best Transformation Programme | NFU Mutual |
Diversity & Inclusion | Pelican Business Services |
Best Training Programme | Ageas UK |
Best Hybrid Working Programme
Best Contact Centre Culture
Contact Centre of the Year Finalists
Contact Centre of the Year
NFU Mutual |
Edyn Group Ltd |
Pelican Business Services |
Stannah Home Accessibility |
Motability Operations Ltd |
Contact Web |
RAC |
Foundever |