Announcing the Scotland Contact Centre Awards 2026
These Awards recognise the hard work and dedication of contact centre professionals who are committed to delivering outstanding customer service and support. With categories ranging from Sales Agent of the Year to Contact Centre of the Year, there's something for everyone in the industry.
Your Awards Timetable
20
February
Closing date for entries
17–20
March
Interview judging
23
April
Awards Dinner
With thanks to our sponsors
These Awards recognise the hard work and dedication of contact centre professionals who are committed to delivering outstanding customer service and support. With categories ranging from Sales Agent of the Year to Contact Centre of the Year, there’s something for everyone in the industry.
The Scotland Contact Centre Awards is a celebration of excellence in contact centre activity across the country. It is a unique opportunity to celebrate and reward individuals and companies whose achievements truly stand out. The awards acknowledge and reward the highest level of contact centre performance with a prestigious, glittering dinner and awards ceremony in 2026.
We reward and celebrate excellence in customer service, delivery of quality assurance and development initiatives and contribute to ongoing professional development.
Our sister awards programmes, South West Contact Centre Awards and Northern Contact Centre Awards are recognised as the benchmark of excellence and customer service sector in the contact centre industry in those regions. There is no reason why the Scotland Contact Centre Awards will not do the same to this nation’s contact centre industry.
Gain national recognition
Benchmark performance
Strengthen your employer brand
Celebrate your people and their success
The Scotland Contact Centre Awards offer a fantastic opportunity to celebrate and reward the achievements of individuals and companies in Scotland's contact centre industry.
→ Celebrate industry success in a range of categories.
→ See where you stand against other organisations.
→ Meet the leading players in this booming industry and network with your peers.
Don't miss your chance to put your business in the spotlight.