These Awards recognise the hard work and dedication of contact centre professionals who are committed to delivering outstanding customer service and support. With categories ranging from Sales Agent of the Year to Contact Centre of the Year, there's something for everyone in the industry.

The Scotland Contact Centre Awards is a celebration of excellence in contact centre activity across the country. It is a unique opportunity to celebrate and reward individuals and companies whose achievements truly stand out. The awards acknowledge and reward the highest level of contact centre performance with a prestigious, glittering dinner and awards ceremony in 2026.

We reward and celebrate excellence in customer service, delivery of quality assurance and development initiatives and contribute to ongoing professional development.

More information about the awards and the timetable will be released shortly.