2024 Winners
Congratulations to the 2024 winners! Individual Category Winners Newcomer of the Year Emma Thompson NFU Mutual Support Person of the Year David Bate SSCL Sales Agent of the Year Tam Rodgers EE Ltd Customer Service Agent of the Year Leilah Kelsey Groundforce Shorco – part of VP PLC Group Highly Commended Nicola Brittain NFU Mutual Winner Cameron Dear Plusnet Ltd …
77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
A recent study by Cirrus has highlighted that 77% of contact centres are still using voice-only solutions. In a world where technology offers so many options, this statistic raises an important question: why is this still the case? And more importantly, how can contact centres start exploring more advanced solutions like omni-channel and automation? We understand—voice has been the backbone of customer …
Premier CX Elevates Video Offering with Launch of Hosting and Analytics
Premier CX, a leading provider of innovative customer experience solutions, is proud to announce the launch of Video Hosting as a major enhancement to its contact centre video proposition. With this new addition, Premier CX expands its mission to empower businesses to connect with their customers in impactful ways, and deliver significant ROI. In today’s digital age, video has become …