Transformation & Innovation SIG



Tuesday, 26 March 2024    
11:30 am - 1:00 pm


Event Type

After an incredibly successful event series last year, we’re excited to let you know that the T&I Group meetings are back!

Don’t miss the upcoming session, where we’ll dive into the topic of agent burnout. We’ll discuss how providing your team with the right tools and knowledge can help tackle cognitive overload and improve the employee experience (EX).

Secure your seat now and get ready for expert insights, engaging discussions, and the chance to share experiences with others in your industry.

What does the March group have in store?

Dive into the hot topic of ‘Agent Burnout’ – what you can do to safeguard your business from increased absenteeism and financial setbacks.

In this session we’ll explore strategies:

  • Understanding the three types of cognitive load and their impact on employee performance.
  • Strategies for providing clear guidance and support to mitigate cognitive overload.
  • Exploring the benefits of automating routine tasks to optimise cognitive resources.
  • Balancing the use of AI with preserving human experiences in the call centre.

Book your space here.

In association with: