BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.5//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:53@contactcentreforum.co.uk DTSTART;TZID=Europe/London:20240326T113000 DTEND;TZID=Europe/London:20240326T130000 DTSTAMP:20240328T173747Z URL:https://contactcentreforum.co.uk/events-page/transformation-innovation -sig/ SUMMARY:Transformation & Innovation SIG DESCRIPTION:After an incredibly successful event series last year\, we're e xcited to let you know that the T&\;I Group meetings are back!\n\nDon't miss the upcoming session\, where we'll dive into the topic of agent burn out. We'll discuss how providing your team with the right tools and knowle dge can help tackle cognitive overload and improve the employee experienc e (EX).\n\nSecure your seat now and get ready for expert insights\, engagi ng discussions\, and the chance to share experiences with others in your industry.\nWhat does the March group have in store?\nDive into the hot top ic of ‘Agent Burnout’ - what you can do to safeguard your business fro m increased absenteeism and financial setbacks.\nIn this session we’ll e xplore strategies:\n\n\n Understanding the three types of cognitive load and their impact on employee performance.\n Strategies for providing clea r guidance and support to mitigate cognitive overload.\n Exploring the be nefits of automating routine tasks to optimise cognitive resources.\n Bal ancing the use of AI with preserving human experiences in the call centre. \n\nBook your space here.\n\nIn association with: CATEGORIES:Transformation & Innovation SIG,User Groups LOCATION:https://www.route101.com/ti-group-march-2024?utm_campaign=Transfor mation%20%26%20Innovation%20Group&utm_medium=email&_hsmi=2&_hsenc=p2ANqtz- 92qHVDNLj07LdTIBkih0EalYWHbGKbQsIS7ZucYyaFuzWj2bWHHQnD5wr8qtjzUsYXoLtKZJom LsnbnAS1VO4Uyklkui3wTpodaoC4S1pRliOsoSI&utm_content=2&utm_source=hs_email END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20231029T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR