An exclusive breakfast briefing with SWCCF and IRIS Audio

SWCCF, in association with IRIS Audio, invite you to an exclusive breakfast briefing exploring the evolving role of voice in the contact centre and what “premium voice” really means in 2026.

As customer expectations rise and AI-enabled voice technologies mature, organisations are under increasing pressure to balance efficiency, compliance and inclusivity, while still delivering human, high-quality customer experiences. This focused, in-person session brings together industry peers and experts to examine how voice strategy must adapt to remain effective, ethical and commercially sustainable.

The briefing will include expert insight and interactive discussion around:

• Compliance, regulation and health and safety in the voice channel
• AI in voice. Ethics versus innovation, including accent neutralisation
• Making voice more cost-effective without compromising experience
• Voice metrics that matter in 2026
• Inclusivity for customers and colleagues, including vulnerability and neurodiversity

This session is designed for senior leaders and decision-makers responsible for customer contact, operations, technology, people or strategy, and will provide practical perspectives you can take back into your organisation.