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TZID:Europe/London
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BEGIN:VEVENT
UID:262@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260319T090000
DTEND;TZID=Europe/London:20260319T120000
DTSTAMP:20260225T212446Z
URL:https://contactcentreforum.co.uk/events-page/swccf-iris-audio-breakfas
 t-briefing/
SUMMARY:SWCCF & IRIS Audio Technologies breakfast briefing
DESCRIPTION:An exclusive breakfast briefing with SWCCF and IRIS Audio Techn
 ologies\nSWCCF\, in association with IRIS Audio Technologies\, invite you 
 to an exclusive breakfast briefing exploring the evolving role of voice in
  the contact centre and what “premium voice” really means in 2026.\nAs
  customer expectations rise and AI-enabled voice technologies mature\, org
 anisations are under increasing pressure to balance efficiency\, complianc
 e and inclusivity\, while still delivering human\, high-quality customer e
 xperiences. This focused\, in-person session brings together industry peer
 s and experts to examine how voice strategy must adapt to remain effective
 \, ethical and commercially sustainable.\nThe briefing will include expert
  insight and interactive discussion around:\n\n\n 	The cost of voice today
  - balancing rising demand with operational pressure\n 	AI in the voice ch
 annel - innovation\, risk\, and real-world impact\n 	The metrics that matt
 er in 2026 - and why traditional measures fall short\n 	Inclusivity in con
 tact centres - supporting customers and advisors\n 	Compliance\, regulatio
 n\, and health and safety - meeting growing obligations\n\nThis session is
  designed for senior leaders and decision-makers responsible for customer 
 contact\, operations\, technology\, people or strategy\, and will provide 
 practical perspectives you can take back into your organisation.
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/02/488669.jpg
CATEGORIES:Add event to Homepage slider
LOCATION:DoubleTree by Hilton\, Woodlands Lane\, Bradley Stoke\, Bristol\, 
 BS32 4JF\, United Kingdom
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TZID:Europe/London
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DTSTART:20251026T010000
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