Join Group Chair Paul Sanders, Head of Resource Planning at Towergate Insurance for an insightful and comprehensive session.

Planning, Analysis & Insights User Group :

How centres manage fluctuations in call demand (seasonality) without incurring large staffing costs through levers such as shrinkage.

Wednesday, 18 September 2024 at 10:00 am – 11am

Reserve your place today & join the discussion!

10:00-10:10 : Introductions to all attendees and summary

10:10-10:25 : UCAS present Project Octopus

10:25-10:35 : Towergate share summary of goals / achievements

10:35-10:50 : Open floor – “How do others tackle seasonality?”

10:50-10:55 : Summarise / Wrap-up

We look forward to seeing you there!