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UID:88@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20240918T100000
DTEND;TZID=Europe/London:20240918T110000
DTSTAMP:20240916T101000Z
URL:https://contactcentreforum.co.uk/events-page/planning-analysis-user-gr
 oup/
SUMMARY:Planning & Analysis User Group :
DESCRIPTION:Join Group Chair Paul Sanders\, Head of Resource Planning at 
 Towergate Insurance for an insightful and comprehensive session.\nPlanning
 \, Analysis &amp\; Insights User Group :\nHow centres manage fluctuations 
 in call demand (seasonality) without incurring large staffing costs throug
 h levers such as shrinkage.\n\n\n\nWednesday\, 18 September 2024 at 10:00
  am - 11am\n&nbsp\;\n\nReserve your place today &amp\; join the discussion
 !\n\n10:00-10:10 : Introductions to all attendees and summary\n\n10:10-10
 :25 : UCAS present Project Octopus\n\n10:25-10:35 : Towergate share sum
 mary of goals / achievements\n\n10:35-10:50 : Open floor - "How do other
 s tackle seasonality?"\n\n10:50-10:55 : Summarise / Wrap-up\n\n&nbsp\;\n
 \nWe look forward to seeing you there!
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
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CATEGORIES:Planning Analysis & Insight,User Groups
LOCATION:https://us02web.zoom.us/j/4418059725?omn=81563615989
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