Join group chair Paul Sanders, Towergate for this months insightful session.

AGENDA

10:00 – 10:05 Introductions

10:05 – 10:25 What are our top 3 deliverables for 2024?

10:25 – 10:35 With all the measures applied for our front-line staff, how and what do we assess agent performance within WFM?

10:35 – 10:50 What have been our most successful moments in 2023?

10:50 – 10:55 Closing comments and round-up