BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.2.3.1//EN
TZID:Europe/London
X-WR-TIMEZONE:Europe/London
BEGIN:VEVENT
UID:31@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20231128T100000
DTEND;TZID=Europe/London:20231128T110000
DTSTAMP:20231127T101847Z
URL:https://contactcentreforum.co.uk/events-page/planning-analysis-and-ins
 ights-user-group/
SUMMARY:Planning\, Analysis and Insights User Group
DESCRIPTION:Join group chair Paul Sanders\, Towergate for this months insig
 htful session.\n\n&nbsp\;\n\nAGENDA\n\n10:00 – 10:05 Introductions\n\n10
 :05 – 10:25 What are our top 3 deliverables for 2024?\n\n10:25 – 10:35
  With all the measures applied for our front-line staff\, how and what do 
 we assess agent performance within WFM?\n\n10:35 – 10:50 What have been 
 our most successful moments in 2023?\n\n10:50 – 10:55 Closing comments a
 nd round-up
CATEGORIES:Planning Analysis & Insight,User Groups
LOCATION:https://us02web.zoom.us/meeting/register/tZwsf-mgrDMjG9UjfSXGAbSUh
 Bjt1h1j7PH2
END:VEVENT
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:STANDARD
DTSTART:20231029T010000
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
END:STANDARD
END:VTIMEZONE
END:VCALENDAR