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UID:285@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20261210T100000
DTEND;TZID=Europe/London:20261210T130000
DTSTAMP:20260901T082514Z
URL:https://contactcentreforum.co.uk/events-page/operational-excellence-20
 27-challenges-workshop/
SUMMARY:Operational Excellence 2027 - Challenges Workshop
DESCRIPTION:Practical solutions for the challenges shaping customer operati
 ons\nLess theory. More problem-solving.\n\nAs customer operations move int
 o 2027\, leaders are being asked to navigate an increasingly complex mix o
 f AI\, automation\, legacy technology\, changing customer expectations\, d
 ata\, integration and operational pressures.\n\nThe LCCF Technical Deep Di
 ve: 2027 Challenges Workshop is designed to get under the surface of those
  challenges.\n\nCreated specifically for London Contact Centre Forum membe
 rs\, this focused workshop will bring together customer operations leaders
 \, technical specialists and selected vendor expertise for a highly practi
 cal session centred around the real challenges organisations are facing ri
 ght now — and how we solve them.\nBring the challenge. Leave with ideas.
 \nRather than traditional presentations or product pitches\, the session w
 ill be structured around collaborative challenge-solving.\n\nMembers will 
 have the opportunity to put real operational and technical challenges on t
 he table\, hear how peers are approaching similar issues and work alongsid
 e industry experts to explore practical solutions.\n\nWe’ll tackle areas
  such as AI implementation\, automation\, system integration\, data\, chan
 nel strategy\, legacy infrastructure\, agent experience and the evolving c
 ontact centre technology stack — with the final discussion shaped by the
  priorities of the members in the room.\n\nSelected technology partners wi
 ll also bring their expertise into the conversation\, not simply to showca
 se technology\, but to help members understand what is possible\, what is 
 practical and what could genuinely make a difference within their operatio
 ns.\nBuilt for people who want to get into the detail\nThis is deliberatel
 y a smaller\, focused and highly interactive LCCF session. It’s an oppor
 tunity to move beyond the headline trends and have the conversations that 
 are harder to have at larger industry events.\n\nWhat are you struggling t
 o solve? What are other organisations doing differently? Where can technol
 ogy genuinely help? And what should be on your roadmap for 2027?\n\nCome w
 ith a challenge. Contribute your experience. Leave with practical ideas fo
 r what to do next.
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
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CATEGORIES:Add event to Homepage slider,London launch events only
LOCATION:Zoom London HQ\, 71 High Holborn\, London\, WC1V 6EA\, United King
 dom
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