Northern Contact Centre Forum, in association with Five9, invite you to an exclusive breakfast briefing exploring how organisations can embrace Agentic AI while keeping customer experience fundamentally human.

As AI adoption accelerates across the contact centre industry, businesses are under increasing pressure to deliver smarter, faster and more personalised customer experiences, without losing trust, empathy or meaningful human connection. This focused, in-person session brings together industry peers and experts to explore how AI can enhance both operational performance and customer outcomes when implemented responsibly.

The briefing will include expert insight and interactive discussion around:

• Where AI is already delivering measurable value in contact centres
• Balancing self-service automation with human interaction
• AI agents, agent assist and hyper-personalisation in practice
• Trust, governance and the barriers slowing AI adoption
• The human impact of AI on advisors, culture and customer experience
• Measuring success beyond cost savings, including CX, retention and brand impactThis session is designed for senior leaders and decision-makers responsible for customer contact, operations, technology, people or strategy, and will provide practical perspectives, peer discussion and actionable insight you can take back into your organisation.

DOWNLOAD FULL AGENDA HERE >>>

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