BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.2.3.1//EN
TZID:Europe/London
X-WR-TIMEZONE:Europe/London
BEGIN:VEVENT
UID:269@contactcentreforum.co.uk
DTSTART;TZID=Europe/London:20260611T080000
DTEND;TZID=Europe/London:20260611T110000
DTSTAMP:20260527T142157Z
URL:https://contactcentreforum.co.uk/events-page/cx-is-still-human-agentic
 -ai-just-makes-it-smarter/
SUMMARY:CX is Still Human — Agentic AI Just Makes It Smarter (Manchester)
DESCRIPTION:\n\n\n\nNorthern Contact Centre Forum\, in association with Fiv
 e9\, invite you to an exclusive breakfast briefing exploring how organisat
 ions can embrace Agentic AI while keeping customer experience fundamentall
 y human.\n\n\n\n\n\n\nAs AI adoption accelerates across the contact centre
  industry\, businesses are under increasing pressure to deliver smarter\, 
 faster and more personalised customer experiences\, without losing trust\,
  empathy or meaningful human connection. This focused\, in-person session 
 brings together industry peers and experts to explore how AI can enhance b
 oth operational performance and customer outcomes when implemented respons
 ibly.\n\nThe briefing will include expert insight and interactive discussi
 on around:\n\n 	Where AI is already delivering measurable value in contact
  centres\n 	Balancing self-service automation with human interaction\n 	AI
  agents\, agent assist and hyper-personalisation in practice\n 	Trust\, go
 vernance and the barriers slowing AI adoption\n 	The human impact of AI on
  advisors\, culture and customer experience\n 	Measuring success beyond co
 st savings\, including CX\, retention and brand impactThis session is desi
 gned for senior leaders and decision-makers responsible for customer conta
 ct\, operations\, technology\, people or strategy\, and will provide pract
 ical perspectives\, peer discussion and actionable insight you can take ba
 ck into your organisation.\n\n\n\n\n\n\n\n\nDOWNLOAD FULL AGENDA HERE &gt\
 ;&gt\;&gt\;\n\nNCCF_Five9BreakfastBriefing_v1\n\n\n\n
ATTACH;FMTTYPE=image/jpeg:https://contactcentreforum.co.uk/wp-content/uplo
 ads/2026/05/Camera012_front-Enterance.webp
CATEGORIES:Add event to Homepage slider
LOCATION:Mollies Manchester\, Old Granada Studios\, 2 Atherton Street\, Man
 chester\, M3 3GS\, United Kingdom
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Old Granada Studios\, 2 Ath
 erton Street\, Manchester\, M3 3GS\, United Kingdom;X-APPLE-RADIUS=100;X-T
 ITLE=Mollies Manchester:geo:0,0
END:VEVENT
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
DTSTART:20260329T020000
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
END:DAYLIGHT
END:VTIMEZONE
END:VCALENDAR