Congratulations to our 2025 winners!

Individual Category Winners

Newcomer of the Year

  • Kyle Tranter Healix Health
  • Daniel Ling Hargreaves Lansdown

Support Person of the Year

  • Taylor Cainey Healix Health
  • Kirsty Anderson Ageas

Sales Agent of the Year

  • Tegan Burnell CRiS - Highly Commended
  • Becky Strange Nisbets Ltd - Winner

Customer Service Agent of the Year

  • Harry Urbonas Motability Operations Ltd - Highly Commended
  • Philip Pullicino Hargreaves Lansdown - Winner

Best Complaints Handler

Team Leader of the Year

  • Harry Coughlin Stannah Home Accessibility - Highly Commended
  • Mike Ledbury Oak Furnitureland - Winner

Trainer/Coach of the Year

  • Anna Jones Motability Operations Ltd

Support Manager of the Year

Contact Centre Manager of the Year

  • Stevie Thorne Kohler Mira Ltd - Highly Commended
  • Kate Lodite Computershare PLC - Winner

Hero of the Year

  • Wayne Layton Computershare PLC

Team and Company Category Winners

Best People Development

  • Pelican Business Services

Support Team of the Year

  • Helpdesk Training & Development Team Hargreaves Lansdown

Frontline Team of the Year

  • High Net Worth Underwriting NFU Mutual

Best Customer Engagement

  • Ageas

Best People Engagement

  • Nisbets Ltd

Best Special Initiatives

  • Everconnect - Foundever - Winner Best Transformation Programme
  • Pelican Business Services - Winner Diversity & Inclusion
  • RAC & Concentrix - Winner Best Outsourced Partnership
  • Motability Operations Ltd - Winner Greatest Impact of AI
  • EverGPT - Foundever - Winner Greatest Impact of AI

Best Technology Partnership

Kellanova Foundever

Best Outsourced Partnership

Greatest Impact of AI

Best Effective Outsourced Improvement Initiative

Contact Centre of the Year Winners

Best Contact Centre Culture

Highly Commended
  • Motability Operations
Winners
  • JP Morgan Chase Contact Centre of the Year - Culture (Small)
  • Nisbets Ltd Contact Centre of the Year - Culture (Medium)
  • WPA Contact Centre of the Year - Culture (Large)

Contact Centre of the Year

  • Foundever UK Contact Centre of the Year - Outsourced
  • Kohler Mira Ltd Contact Centre of the Year (Small)
  • RAC Contact Centre of the Year (Medium)
  • Avon & Somerset Constabulary Contact Centre of the Year (Large)