to the 2024 winners!
Individual Category Winners
Customer Service Agent of the Year
|
Ruvarashe Tafireyi |
Healix Health Services |
Highly Commended |
|
Grace Taylor |
Direct Online Services Ltd |
Winner |
|
Josie Longthorne |
Motability Operations Ltd |
Winner |
Support Person of the Year
|
Joe Griffiths |
NFU Mutual |
Winner |
|
James Smith |
Ageas UK |
Winner |
Sales Agent of the Year
|
Maisie Thomas |
Nisbets PLC |
Winner |
Team Leader of the Year
|
Michelle Hartry |
RAC |
Winner |
Support Person and Support Manager of the Year
Newcomer of the Year
|
Sammy-Jo Watson |
Nisbets PLC |
Winner |
|
Megan Fitzgerald |
Healix Health Services |
Winner |
Support Excellence of the Year
Hero of the Year
|
Luca Stephens |
Kohler Mira Ltd |
Winner |
Trainer/Coach of the Year
|
Paul Bryant |
Foundever |
Highly Commended |
|
Cheryl Pound |
KBR |
Winner |
Support Manager of the Year
|
Lenard Smith |
Utilita Energy Ltd |
Winner |
Team and Company Category Winners
Support Team of the Year
|
Training & Support Services |
KBR |
Winner |
Frontline Team of the Year
|
Sales & Enquiry Team |
Edyn Group Ltd |
Winner |
|
Account Managers |
Hargreaves Lansdown |
Winner |
Best People Development
Best People Engagement
Best Training Programme
Greatest Impact of AI
Best Customer Engagement
|
Nisbets PLC |
Winner |
|
|
Customer Service Team |
Oak Furnitureland |
Winner |
Best Approach to Supporting Vulnerable Customers
Best Complaints Handling Team
Best Special Initiatives
|
Mental Health in the Workplace |
Pelican Business Services |
|
Diversity & Inclusion |
Pelican Business Services |
|
Best Training Programme |
Ageas UK |
Contact Centre of the Year Winners
Contact Centre of the Year
|
Contact Centre of the Year - Outsourced |
Pelican Business Services |
|
Contact Centre of the Year - Small |
Stannah Home Accessibility |
|
Contact Centre of the Year - Medium |
RAC |
|
Contact Centre of the Year - Large |
Motability Operations Ltd |