ALPerformance is a specialist Five9 consultancy that fully runs and optimises your Five9 domain. We design outbound strategy, deliver fractional system admin, and provide hyper-care dialler management. From campaign setup to daily optimisation, we take complete ownership of performance so your contact centre drives maximum revenue and efficiency.

Your success is our success. We know contact center interactions are a core brand experience. That’s why we put agents at the heart of our solutions. But to excel, contact centers need the right technology. They need Calabrio. Calabrio empowers your workforce to defend your brand and encourages upskilling across the contact center. With flexible, rapid-deployment cloud solutions, Calabrio sets your contact center up for success—now and in the future.

Centrical provides a real-time performance management, microlearning, gamification, coaching, and voice of the employee platform for frontline teams. The solution inspires and personally guides employee success and growth by making every moment actionable. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages. With offices in New York, London, Israel, and Melbourne, Centrical customers include leading multinational enterprises such as British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and more.

Cirrus exists to fix poor customer service. We're not just another contact centre platform talking about our flashy AI-powered technology (although we have plenty of that). We're all about that feeling of relief your customers feel when someone finally gets it right. Our technology is an enabler to make those human connections happen.

A relentless focus on delivering quality workforce development solutions. Delivering high quality vocational learning programmes that are informed by industry and delivered by industry specialists. Helping your business to attract, retain and engage your workforce.

As a Genesys Elite Partner, Kerv guarantees outstanding CX. We make your customer experience unique, providing deep insights and fantastic service, proven by our 99% CSAT rating. We are experts at crafting superior CX using Genesys Cloud, data, digital, and AI technologies. Let’s chat about your CX needs.

Founded in 1992, Opus Technology is the UK’s largest independent managed service provider, delivering tailored contact centre, IT, cybersecurity, communications, and IoT solutions. Partnering with Five9, 8×8, Gamma, Microsoft, and Cirrus, Opus offers technology-agnostic excellence and is the only UK MSP awarded the Institute of Customer Service’s ServiceMark with distinction.

Pear Tree Recruitment is an independent specialist in contact centre recruitment. Widely regarded for our high-quality and trustworthy service coupled with our refreshingly honest approach, we work in partnership with the region’s leading contact centre employers to successfully deliver their recruitment strategies. Highly experienced in recruiting for this fast-paced and ever-changing industry, our team uses this expertise to ensure our clients and candidates have the best experience – every time.

Premier CX are an award-winning creative agency specialising in helping contact centres humanise their customer touchpoints. We work with contact centres around the globe to reduce user effort, create brand consistency and improve customer satisfaction – a fully personalised approach to customer experience.