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Where the UK’s best customer operations take centre stage
Thursday, 25 February 2027
10:00 am - 3:00 pm
Book your place
One room. The UK’s leading customer operations. A full day of ideas worth taking back to your business.
Showcase UK is set to be one of the London Contact Centre Forum’s biggest events of the year — bringing together CX and contact centre leaders for a day dedicated to excellence in customer operations, proven best practice and the people delivering it.
Taking place at Zoom’s London HQ from 10:00am–3:00pm, Showcase UK will put the spotlight on outstanding organisations and teams from across the Contact Centre Forum network, with case studies and best practice sourced from Forum award winners and members.
This isn’t about theory or talking about what might work. It’s about opening up the stories behind what is already working.
See what excellence looks like in practice
Throughout the day, we’ll hear directly from the teams behind award-winning initiatives and exceptional customer operations — unpacking the challenges they faced, the changes they made, the results they achieved and, importantly, what other organisations can learn from them.
Expect insight spanning the issues defining modern customer operations, from AI, technology and transformation to employee engagement, leadership, customer experience, operational performance and innovation.
But Showcase UK is about more than presenting success stories. It’s an opportunity to bring together the collective knowledge of the wider Contact Centre Forum community — creating a space where leaders can benchmark, challenge their thinking, share ideas and make valuable connections with peers from across the industry.
Why you need to be in the room
If you lead or influence customer operations, this is a date for the diary.
Come to discover ideas you can implement. Come to see how other organisations are solving the challenges you’re facing. Come to meet the people setting new standards across the industry.
Most importantly, come away asking:
“What could we take from this and do differently tomorrow?”
The best ideas in our industry shouldn’t stay within one organisation. Showcase UK is where we share them.
Be part of one of LCCF’s flagship events and see what some of the UK’s best customer operations are doing differently.
Bookings
One room. The UK’s leading customer operations. A full day of ideas worth taking back to your business.
Showcase UK is set to be one of the London Contact Centre Forum’s biggest events of the year — bringing together CX and contact centre leaders for a day dedicated to excellence in customer operations, proven best practice and the people delivering it.
Taking place at Zoom’s London HQ from 10:00am–3:00pm, Showcase UK will put the spotlight on outstanding organisations and teams from across the Contact Centre Forum network, with case studies and best practice sourced from Forum award winners and members.
This isn’t about theory or talking about what might work. It’s about opening up the stories behind what is already working.
See what excellence looks like in practice
Throughout the day, we’ll hear directly from the teams behind award-winning initiatives and exceptional customer operations — unpacking the challenges they faced, the changes they made, the results they achieved and, importantly, what other organisations can learn from them.
Expect insight spanning the issues defining modern customer operations, from AI, technology and transformation to employee engagement, leadership, customer experience, operational performance and innovation.
But Showcase UK is about more than presenting success stories. It’s an opportunity to bring together the collective knowledge of the wider Contact Centre Forum community — creating a space where leaders can benchmark, challenge their thinking, share ideas and make valuable connections with peers from across the industry.
Why you need to be in the room
If you lead or influence customer operations, this is a date for the diary.
Come to discover ideas you can implement. Come to see how other organisations are solving the challenges you’re facing. Come to meet the people setting new standards across the industry.
Most importantly, come away asking:
“What could we take from this and do differently tomorrow?”
The best ideas in our industry shouldn’t stay within one organisation. Showcase UK is where we share them.
Be part of one of LCCF’s flagship events and see what some of the UK’s best customer operations are doing differently.