This group will provide a dynamic and unique opportunity for attendees to discuss key aspects of their roles, share best practices, connect, and develop their understanding to advance their careers. Reflecting on the evolution of the contact centre industry over the past decades, there has been significant change and growth. This user group will draw on real-world experience and a deep understanding of the industry to inspire and support future agent talent. The focus on the role of the agent, their skill development, and their ability to effectively support customers and businesses, both now and in the future, is a core commitment. The aim is to drive and foster a supportive community where agents across the UK can come together monthly. The sessions will be designed to be relevant and practical, offering industry insights, best practices, case studies, and guest speakers throughout the year. This will ensure that the topics discussed are applicable to various agent roles. Above all, these user group sessions will be collaborative, providing a welcoming space where everyone can actively participate. There will be breakout groups, discussion hubs, and Q&A sessions, giving everyone the chance to be inspired and learn more about the industry they represent. Additionally, the value of networking with peers from across the UK will offer broader perspectives on the contact centre industry. It will highlight the importance of a career in this field, where individuals are supported in achieving their goals and ambitions.