The Scotland Contact Centre Awards 2026 will culminate in a glittering Awards Dinner and Ceremony on Thursday, 23 April 2026 at the Glasgow Marriott Hotel — a night dedicated to celebrating the very best in Scotland’s contact centre industry. This prestigious black-tie event will bring together hundreds of professionals, finalists, sponsors, and industry leaders for an evening of recognition, entertainment, and inspiration. Guests can look forward to a sparkling drinks reception, a delicious dinner, VIP host, and the moment everyone has been waiting for — the unveiling of this year’s winners across a wide range of categories.

Whilst this is the inaugural Scotland Contact Centre Awards, the event is delivered by the same experienced team behind the highly respected South West and Northern Contact Centre Awards — both of which have been running successfully for many years. These sister awards have become the benchmark for excellence in their regions, and Scotland’s debut promises to uphold that same high standard of professionalism, celebration, and recognition.

More than just an awards night, the gala dinner is a true celebration of excellence, teamwork, and innovation. It’s an opportunity for colleagues and peers to come together, share in each other’s successes, and acknowledge the vital role Scotland’s contact centres play in delivering outstanding customer service. From the first toast to the final trophy, the evening promises a memorable experience, marking an exciting new chapter in Scotland’s contact centre story.