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News and updates

Featured image for “Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout”
April 17, 2024

Building Resilience in Contact Centres: Strategies for Tackling Agent Burnout

April 15, 2024

Cirrus

Featured image for “Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform”
February 27, 2024

Driving Operational Excellence: Route 101 Showcases How Mitsubishi Motors UK Optimised its Zendesk Instance and Empowered its Team to Grow the Platform

February 19, 2024

Pear Tree Recruitment

February 19, 2024

Red Recruitment

Featured image for “Improving Absence Roundtable”
February 16, 2024

Improving Absence Roundtable

February 2, 2024

Calabrio

January 23, 2024

South West Contact Centre Awards

December 15, 2023

Health & Wellness Special Interest Group

December 15, 2023

Past, Present & Forecast: Contact Centre Insights 2023

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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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