October was Speak up month. This year’s theme is Breaking Barriers. As such, this session will explore how centres identify the health and wellbeing wants and needs of their employees, barriers to this, and effective ways of providing a safe and inclusive culture that encourages employees to speak up. Using the employee voice to inform the health initiatives you adopt will help increase engagement and effectiveness. This session is for anyone, especially those involved in promoting the employee voice and health and wellbeing.
Past, Present & Forecast: Contact Centre Insights 2023
An interactive panelist webinar hosted on Wednesday 13th December 2023 with Calabrio, SVL, Trainline & Hoover Candy reviewing 2023’s biggest challenges, trends into key contact centre strategies for 2024. The session gave all the opportunity to hear how both organisations have utilised Calabrio WFM to overcome a number of operational challenges.
About Us
The only regional forum for Contact Centres in the South West Through a series of events and initiatives we provide our members with a support framework which delivers insight to connect as a region, sharing best practice, establishing professional contacts and above all, collectively working together to promote and support the industry – ensuring its long term success as it …
Directory
Directory of members and suppliers ALPerformance ALPerformance is a specialist Five9 consultancy that fully runs and optimises your Five9 domain. We design outbound strategy, deliver fractional system admin, and provide hyper-care dialler management. From campaign setup to daily optimisation, we take complete ownership of performance so your contact centre drives maximum revenue and efficiency.Visit websiteCalabrio Your success is our success. …
Membership
Unlock the power of membership and join the only regional contact centre forum in the South West of England Are you ready to be part of a vibrant community dedicated to shaping the future of customer management? The South West Contact Centre Forum (SWCCF) welcomes all, from call and contact centres to solution providers and support organisations, anyone with a …
SWCCF Events
South West Contact Centre Forum hosts a variety of events for contact centre professionals, including forums for networking and quick sessions on Zoom, specialised training sessions covering customer service techniques and technology, conventions for industry updates, user groups to foster innovation and collaboration, and an annual awards ceremony recognising outstanding achievements and contributions within the contact centre community. Upcoming eventsExplore …