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A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

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Next Event

  • Agent User Group - Review of the Year; Special requests & insights from frontline advisors to conclude the year - Tuesday, 9 December 2025 - 12:00 pm - 1:00 pm

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Description

Upcoming Events

  • Agent User Group - Review of the Year; Special requests & insights from frontline advisors to conclude the year - Tuesday, 9 December 2025 - 12:00 pm - 1:00 pm

Recent Posts

  • HGS strengthens AI-driven customer experience delivery through partnership with NiCE
  • Northern Contact Centre Awards 2025: celebrating the best in the business
  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
  • Scotland Contact Centre Forum officially launches in Edinburgh
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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