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  • Agent User Group: Topic TBC - Tuesday, 21 October 2025 - 12:00 pm - 1:00 pm

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Upcoming Events

  • Agent User Group: Topic TBC - Tuesday, 21 October 2025 - 12:00 pm - 1:00 pm
  • Agent User Group : Topic TBC - Tuesday, 18 November 2025 - 12:00 pm - 1:00 pm

Recent Posts

  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
  • Scotland Contact Centre Forum officially launches in Edinburgh
  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
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Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forums are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

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