Thursday, 18 April 2024 at 9:30 am

5th Floor, 3 Temple Quay, Redclie, Bristol, BS1 6DZ

9am Registration, coee and networking 9:25am Welcome

Jane Thomas, South West Contact Centre Forum

9:30am Welcome to Healix
Ian Talbot, CEO Healix Health Services

9:45am Clinical expertise and our learning journey
The customer impact of a nurse-led service and an eective learning and development strategy Kiera Wallis, Head of Clinical Operations and Chris Baldwin, Head of Learning & Development

10:40am Break

11.00am Planning for the future: Our expanding operation
Putting the building blocks in place within our growing team across multiple locations. To include operational and planning insights fit for future growth.
Liam Weeks, Resource & Planning Manager and Rachel Sparkes, Operations Manager

12pm Closing Summary
Sharon Burgess, Operations Director

Thank you to our hosts today at Healix Health Services