The wait is over. Following another fantastic year of entries from across the region, we are delighted to reveal the finalists for the Northern Contact Centre Awards 2026.

Click here to see our 2026 finalists.

From exceptional frontline colleagues and inspirational leaders to teams transforming customer experience through innovation, technology and genuine care, this year’s finalists demonstrate the breadth of talent within the Northern contact centre community.

Reaching the finalist stage is an achievement in itself. Congratulations to everyone shortlisted, and thank you to every organisation and individual who took the time to enter and share their stories with us.

To every finalist: congratulations. Being shortlisted reflects the work, commitment and impact you and your teams have demonstrated, and we cannot wait to celebrate those achievements together in Manchester.

The judging takes place from 21–23 September, when our judges will have the difficult task of getting to know this year’s finalists and discovering the stories behind their entries.

Then comes the celebration.

Join us for the party in Manchester

The Northern Contact Centre Awards ceremony returns on Thursday 22 October 2026, bringing together hundreds of professionals, finalists, sponsors and industry leaders for one of the biggest nights in the Northern contact centre calendar.

Expect an evening of recognition, entertainment and celebration as we reveal the 2026 winners and celebrate everything that makes our contact centre community special.

Thursday 22 October 2026
7pm – midnight
The Edwardian Manchester Hotel
Free Trade Hall, Peter Street, Manchester, M2 5GP

Early bird ticket pricing available.

Whether your name appears on the shortlist, you are there to support your colleagues or you simply want to celebrate the very best of our industry, we would love you to join us. Click here to find out more.

Congratulations to all our 2026 finalists. We’ll see you in Manchester.