January 13, 2026
The Scotland Contact Centre Awards are coming, shining a spotlight on the people, teams and organisations that make Scotland’s contact centre sector one of the strongest and most innovative in the UK.
These awards exist to recognise excellence in all its forms. From frontline advisors and team leaders to technology partners and operational leaders, the awards celebrate those delivering outstanding customer experiences, driving performance, and shaping the future of the industry.
Nominations close on Friday, 20 February 2026, so now is the time to put forward the individuals and teams who deserve recognition.
Who should take part?
The Scotland Contact Centre Awards are open to organisations of all sizes, across all sectors. Whether you are an in-house operation, an outsourcer, a public sector organisation or a specialist supplier, there is a category designed to reflect your contribution.
You should consider nominating if you or your team have:
- Delivered exceptional customer service or CX improvements
- Demonstrated innovation in technology, processes or people development
- Achieved strong results in challenging circumstances
- Invested in wellbeing, inclusion and culture
- Shown outstanding leadership or personal performance
There are categories for individuals, teams and organisations, making it easy to recognise excellence wherever it sits within your business.
Why enter?
Beyond the trophy, the awards offer something far more valuable: visibility, validation and pride. Being shortlisted or winning:
- Raises your profile within the Scottish and UK contact centre community
- Helps attract and retain talent
- Provides independent recognition you can share with clients, stakeholders and your wider organisation
- Boosts morale by celebrating the work your people do every day
For many teams, the awards process itself becomes a powerful moment of reflection and recognition.
A night to remember: the gala celebration
The awards culminate in a black-tie gala celebration, bringing together leaders, teams and partners from across Scotland’s contact centre industry. The evening is designed to be a genuine celebration, not just a ceremony. Expect:
- A professionally hosted awards presentation
- Networking with peers and industry leaders
- Great food, entertainment and atmosphere
- A chance to celebrate success together, away from the day-to-day pressures of the job
It’s an opportunity to recognise achievement publicly and enjoy a well-earned moment of pride with your colleagues.
Don’t miss the deadline
Nominations close on Friday, 20 February 2026. Submissions are straightforward, and you do not need to be a professional writer to enter. What matters most is telling an honest, compelling story about impact, outcomes and people.
If you are doing great work, or know a team or individual who is, this is your moment to step forward.
Click here to submit your nomination and be part of the Scotland Contact Centre Awards.