March 4, 2026
The finalists for the Scotland Contact Centre Awards 2026 have been announced, highlighting the organisations and individuals delivering exceptional customer service and customer experience across the country.
As the inaugural Scotland Contact Centre Awards, this year’s programme has attracted entries from a wide range of organisations operating within the contact centre and customer experience industry. The awards recognise excellence across multiple categories, celebrating achievements in leadership, people development, operational performance, innovation and customer service.
The quality of entries has demonstrated the strength of Scotland’s contact centre sector, with organisations showcasing outstanding initiatives that improve both the customer journey and the working environment for employees.
Organisations shortlisted for the Scotland Contact Centre Awards
Finalists this year represent organisations across sectors including telecommunications, utilities, financial services, retail and outsourced customer services. The companies represented among this year’s finalists are:
- Ascensos
- AXA Health
- Clear Business
- EE Ltd
- Kura CS Ltd
- Kwik Fit
- Motability Operations Ltd
- NFU Mutual
- Scottish Power
- Scottish Water
- Sky UK
- Tesco
- Warmworks
These organisations demonstrate the diversity and scale of Scotland’s contact centre industry, which continues to play a vital role in delivering high-quality customer support and customer experience for millions of people.
Recognising excellence in Scotland’s contact centre industry
The Scotland Contact Centre Awards celebrate the individuals, teams and organisations that consistently deliver outstanding customer service while driving innovation and improvement across the sector.
The awards programme recognises achievements in areas including:
- customer service excellence
- employee engagement and people development
- operational innovation
- leadership within contact centres
- technology and transformation initiatives
By highlighting these successes, the awards aim to support the continued growth and professional development of Scotland’s thriving contact centre community.
Winners announced in Glasgow in April
Finalists will now progress to the next stage of the judging process before the winners are revealed at the Scotland Contact Centre Awards Dinner, taking place in Glasgow on Thursday, 23 April 2026.
The awards ceremony will bring together contact centre professionals, business leaders and industry partners from across the country for an evening dedicated to celebrating achievement within the customer service and customer experience sector.
The Scotland Contact Centre Awards are organised by the experienced team behind the Northern Contact Centre Awards and the South West Contact Centre Awards, two well-established programmes that have recognised excellence within the UK contact centre industry for more than a decade.
View the full list of finalists
To see all categories and finalists for the Scotland Contact Centre Awards 2026, visit: https://contactcentreforum.co.uk/scotland/awards-launch/2026-finalists
Congratulations to all organisations and individuals who have been shortlisted. We look forward to celebrating with you in Glasgow.