Northern Contact Centre Awards 2025: celebrating the best in the business

On Thursday, 23 October 2025, the Northern Contact Centre Awards 2025 brought together the very best talent from across the industry to celebrate exceptional achievements, dedication, and innovation. From individuals who go above and beyond for their customers, to teams driving transformation and inclusion, this year’s winners have truly set the standard for excellence.

Individual Categories

Support Person of the Year
Justin Whittle – Sykes Cottages Ltd

Sales Agent of the Year
Larrence Valentino – Simplisafe

Customer Service Agent of the Year
Tracey Myerscough – IAG Loyalty
Abbey Howarth – Complete Vehicle Support (part of Proximo Group)

Team Leader of the Year
Jamie Coggle – Plusnet Ltd
Jack McDermott – Teleperformancce

Newcomer of the Year
Highly Commended: Max Hayman – EE Ltd
Winner: Hollie Woodhead – NFU Mutual

Trainer/Coach of the Year
Amy Lewis – NFU Mutual

Support Manager of the Year
Cameron Henriksen – Teleperformance

Contact Centre Manager of the Year
Mandy Bateman – Serco

Hero of the Year
Georgina Coleman-Bachmann – Proximo Group
Christine Brown – Sykes Cottages Ltd

Team and Company Categories

Support Team of the Year
DWP – WFM Planning, Teleperformance

Frontline Team of the Year
Membership Servicing Team – IAG Loyalty

Best People Development
Learning & Development Team – Interact Contact Centres

Best Outsourced Partnership
Foundever and The National Trust – Foundever

Diversity & Inclusion Award
DWP – Teleperformance

Best Transformation Programme
EverConnect – Foundever

Effective Outsourced Improvement Initiative
Customer Success Team – Foundever

Best Approach to Supporting Vulnerable Customers
Highly Commended: The Housing Ombudsman Campaign – HGS UK
Winner: Bolton Superfamily Vulnerability Teams – EON Next

Contact Centre of the Year Categories

Best Contact Centre Culture
Bolton Superfamily – EON Next

Contact Centre of the Year
Foundever UK

From innovative leadership to compassionate customer support, this year’s winners demonstrate the extraordinary dedication that keeps our industry thriving. Congratulations to all the winners, highly commended finalists, and nominees — your hard work continues to make a real difference every day.

Winners’ Gallery