South West
Northern
Scotland

A network of thriving hubs for contact centre excellence, connecting professionals, fostering growth, and celebrating the industry

Image
Image
Image
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Contact

A central Manchester location

admin Wednesday, 25 June 2025

Location

Manchester
Manchester

Next Event

  • The Generational Gig - Tuesday, 16 September 2025 - 9:30 am - 4:30 pm
Map Unavailable

Upcoming Events

  • The Generational Gig - Tuesday, 16 September 2025 - 9:30 am - 4:30 pm
  • The Generational Gig - Wednesday, 24 September 2025 - 9:30 am - 4:30 pm
  • Trainers & Coaches Pow Wow (Manchester) - Thursday, 13 November 2025 - 9:30 am - 4:00 pm

Recent Posts

  • Congratulations to our 2025 Northern Contact Centre Awards finalists!
  • Subs, genes, bots, Danny Dyer and compliance
  • Scotland Contact Centre Forum officially launches in Edinburgh
  • 77% of Contact Centres Still Rely on Voice as Primary Channel: Is It Time for a Change?
  • Premier CX Elevates Video Offering with Launch of Hosting and Analytics
Logo
Logo
Logo

Northern Contact Centre Forum, South West Contact Centre Forum (SWCCF) and Scotland Contact Centre Forums are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres in the North of England, the South West of England and Scotland.

Our work
  • Forums on Tour
  • Friday Update
  • User Groups
  • All Events
  • Downloads
  • Training
Copyright © 2025
  • News
  • Forums on Tour
  • Friday Update
  • User Groups
  • Events
  • Downloads
  • Training
  • Contact

All User Groups

  • Agents
  • Team Leader
  • Senior Managers
  • Training & Coaching
  • HR & Recruitment
  • Planning, Analysis & Insight
  • Transformation & Innovation
  • Public Sector
  • Health & Wellbeing SIG